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L1 Technical Support Engineer with Spanish and English

Technical Services | Sofia, Bulgaria | Full Time

Job Description

About Taulia:

Taulia is a fintech provider of working capital management solutions headquartered in San Francisco, California. Taulia helps companies access value tied up in their payables, receivables and inventory. A network of more than 2 million businesses uses Taulia’s platform to determine when they want to pay and be paid. Taulia processes more than $500 billion each year and is trusted by the world’s largest companies including Airbus, AstraZeneca, Nissan and Vodafone. For more information, please visit www.taulia.com.

About the Job:

We are seeking an exceptionally bright, multitasking and self-motivated individual to help our customers be successful in using the Taulia platform by answering questions and troubleshooting any issues. The support is provided via web tickets, emails, chats, and phone calls.

This role requires superior attention to detail, the ability to meet deadlines, great organizational skills, and the ability to self-manage. A high level of integrity and discretion in handling confidential information is important, as is a good sense of humor.

Your main responsibilities as a Technical Support Engineer are going to be: 

  • Ownership of customer inquiries and issues reported;

  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues;

  • Provide prompt and accurate feedback to customers;

  • Ensure proper recording and closure of all issues;

  • Document knowledge in the form of knowledge base tech notes and articles;

  • Meet defined Service Level Agreements and Key Performance Indicators (defined as part of the company’s goals setting process);

  • Maintain phone, chat, and email coverage during working hours.

You are our person if you have: 

  • Minimum 1-year experience in a Call Center or Technical Support Role;

  • Excellent phone and written communication skills in Spanish and English;

  • Availability to work on shifts (some until 12:00 am).

In addition, it is nice to have:

  • Familiarity with the financial sector, finance terms and supply chain management;

  • Experience in the 'Enterprise World' working in an AR/AP function;

  • Experience with SAP or other ERP systems.

Taulia Benefits:

  •  13th salary;
  •  Performance-based bonus;
  •  Stock options;
  •  Food vouchers;
  •  Additional Health Care Package;
  •  Life Insurance;
  •  25 days paid time leave;
  •  Company Lunches twice a week;
  •  Awesome office space in Megapark;
  •  Additional pay and taxi vouchers for those working late shifts;
  •  Fully stocked kitchen;
  •  Gym onsite access.

Taulia is an Equal Opportunity Employer --Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age. 

If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.