L1 Technical Support Engineer (French/English)
Technical Services | Salt Lake City, UT | Full Time
Taulia is a fintech provider of working capital management solutions headquartered in San Francisco, California. Taulia helps companies access value tied up in their payables, receivables and inventory. A network of more than 2 million businesses use Taulia’s platform to determine when they want to pay and be paid. Taulia processes more than $500 billion each year and is trusted by the world’s largest companies including Airbus, AstraZeneca, Nissan and Vodafone. For more information, please visit www.taulia.com.
About the Job:
We are seeking an enthusiastic and self-motivated L1 Technical Support Engineer to help our customers be successful in using the Taulia platform by answering questions and troubleshooting any issues. The support is provided via web-tickets, emails, chats and phone calls.
As an L1 Technical Support Engineer, you will need attention to detail, the ability to meet deadlines, proficient organizational skills, and the ability to work autonomously. A high level of integrity and discretion in handling confidential information is important, as is a good sense of humor.
Your main responsibilities as a Technical Support Engineer are going to be:
Ownership of customer inquiries and issues reported.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Provide prompt and accurate feedback to customers.
Ensure proper recording and closure of all issues.
Document knowledge in the form of knowledge base tech notes and articles.
Meet defined Service Level Agreements and Key Performance Indicators (defined as part of the company’s goals setting process).
Maintain phone, chat and email coverage during working hours.
You are our person if you have:
Minimum 1-year experience in a Call Center or Technical Support Role.
In addition, it is nice to have:
Familiarity with the financial sector, finance terms and supply chain management.
Experience in the 'Enterprise World' working in an AR/AP function.
Experience with SAP or other ERP systems.
Excellent phone and written communication skills in French and English.
Taulia is an Equal Opportunity Employer --Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.