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L1 Technical Support Engineer

Technical Services | Salt Lake City, UT | Full Time

Job Description

About Taulia:

Taulia delivers working capital solutions that make it easy for businesses to free up cash, accelerate payments and improve supply chain health.

Since founding in 2009, we’ve envisioned a world where every business thrives by liberating cash. Today, our team of financial gamechangers have built a network connecting 1.5 million businesses across 168 countries and accelerated more than $80 billion in early payments. 

Using our state-of-the-art platform, businesses now have the option to choose when and how to pay and get paid. It sounds simple. But our painless process provides both buyers and suppliers the chance to skyrocket their cash - cash to fuel economic growth all over the world. It’s win-win for everybody.

About the Job:

We are seeking an exceptionally bright, multitasking and self-motivated individual to help our customers be successful in using the Taulia platform by answering questions and troubleshooting any issues. The support is provided via web-tickets, emails, chats and phone calls.

This role requires superior attention to detail, the ability to meet deadlines, great organizational skills, and the ability to self-manage. A high level of integrity and discretion in handling confidential information is important, as is a good sense of humor.

Your main responsibilities as a Technical Support Engineer are going to be: 

  • Ownership of customer inquiries and issues reported.

  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues.

  • Provide prompt and accurate feedback to customers.

  • Ensure proper recording and closure of all issues.

  • Document knowledge in the form of knowledge base tech notes and articles.

  • Meet defined Service Level Agreements and Key Performance Indicators (defined as part of the company’s goals setting process).

  • Maintain phone, chat and email coverage during working hours.

You are our person if you have: 

  • Minimum 1-year experience in a Call Center or Technical Support Role.

In addition, it is nice to have:

  • Familiarity with the financial sector, finance terms and supply chain management.

  • Experience in the 'Enterprise World' working in an AR/AP function.

  • Experience with SAP or other ERP systems.

  • Excellent phone and written communication skills in French and English.