Professional Services | Sofia, Bulgaria | Full Time
Taulia's Commitment to Diversity, Equity, and Inclusion:
It is our duty to create and advance a diverse and inclusive company where all Taulians feel they are celebrated. All individuals are welcomed, free to express themselves and rewarded for showing up as authentically every day. By hiring women, people of color, individuals with disabilities, veterans, people of all sexual orientations and from underrepresented and marginalized communities, Taulia will revolutionize fintech.
Taulia is a fintech company that is part of the SAP group. More than 2 million businesses in over 150 countries collaborate on our network. Our customers include Airbus, AstraZeneca, and Nissan. We help them and their suppliers access cash when and where they need it most. Some of our customers have improved their working capital by more than $1 billion while making their supply chains more resilient and sustainable. For more information, please visit www.taulia.com.
About the Job:
As part of the Customer Success team, the Enablement Analyst directly supports Professional Services (both internal and external resources) to successfully implement programs by implementing and enabling processes that scale, document processes, and educate team members to successfully deliver programs.
Key business activities and responsibilities of the Enablement Analyst include:
Manage strategic business operations including the development and adoption of best practices and policies and procedures
Maintain, enhance, and develop Professional Services collateral and assets to support Taulia customer programs and internal knowledge base. Become the subject matter expert in all of Professional Services assets. This includes Alliance-specific material.
Support external consulting resources in the effective implementation of Taulia solutions by supporting program configurations, troubleshooting, work assignments, tracking billable hours, and additional tasks as assigned.
Manage inbound requests for program configuration and setups for Accounts Receivable, Basic Integration, Self Installation, and P-Card programs.
Lead as a first point of contact for a customer office hour support model for triaging and routing of issues related to implementation and installation support, program expansion, and general inquiries.
Maintain the development of Professional Services onboarding content to ensure a comprehensive guide is available for internal stakeholders
Host annual methodology and documentation reviews with key stakeholders to identify operational efficiencies and document best practices.
Support program retrospectives to identify opportunities for improvement and recognize team strengths and capabilities
Manage demo account preparation, subdomain configurations, and role-specific training needs for Customer Success stakeholders.
Additional tasks and responsibilities as assigned.
The Enablement Analyst will balance their time across a number of activities, customer programs, and strategic initiatives simultaneously.
Skills and Qualifications:
Exceptional communication skills: written, verbal, and active listening.
Strong business acumen and understanding of operational issues and challenges.
Comfortable with financial concepts.
Intellectually curious, ask questions and connect things meaningfully.
Organized and detail-driven. Self-starter, problem-solver, and critical thinker.
Personable and able to develop and maintain strong relationships cross-functionally
Ability to multi-task and manage multiple projects simultaneously
Flexible and able to embrace change and thrive in a fast-moving environment.
Comfortable in learning new concepts and technologies
A strong and confident communication style. You have the ability to listen actively, and you can take something complex and difficult and make it easy to digest for any audience
Experience building engaging content
Customer facing experience
Previous experience as a Project Manager, Enablement Analyst, Technical Analyst, Content Analyst, or in a similar role
Limited travel required. Approximately 10% of the time may require travel to customer sites / internal meetings.
Taulia is an Equal Opportunity Employer --Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
If you don't think you meet all of the criteria above but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.