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Customer Service Representative

Technical Services | Sofia, Bulgaria | Full Time

Job Description

About Taulia:

The founding Taulians envisioned a world where technology could connect all businesses, of all sizes, to boost global economic growth through a platform that enables payment choices.

Today, with Taulia’s innovative, cloud-based technology, it’s a reality. Businesses can now have full flexibility to choose when and how to pay and get paid, providing better access to working capital for them and their entire financial supply chains.  By helping 1,000,000 buyer-supplier relationships across more than 130 countries, Taulia has freed up over $35 billion in cash flow worldwide. We’re growing at 200+% annually while maintaining 100% customer retention rate. That’s why companies like Coca-Cola, Henkel, Vodafone, eBay, Salesforce, PayPal, Pfizer, and AstraZeneca choose Taulia.

If you are someone who is as passionate about customer success as you are interested in supply chain finance, and if you’re someone who likes to keep things weird and interesting, Taulia provides an opportunity to work with brilliant yet fun individuals while helping to improve the global economy.

About the Job:

We are seeking an exceptionally bright, multitasking and self-motivated individual to provide customer service support to our customers out of our Sofia office. The Customer Service Representative will help our customers be successful in using Taulia platform by answering questions and troubleshooting any issues. The support is provided via phone calls, chats, emails and ticket requests.

This role requires superior attention to detail, the ability to meet deadlines, great organizational skills, and the ability to self-manage. A high level of integrity and discretion in handling confidential information is important, as is a good sense of humor.

We at Taulia like to work hard and play hard. If you are a person who enjoys both, you’re a fit! Look over our core values, if this isn’t you, no need to apply. We ONLY hire people who want to love where they work!

Requirements:

  • Minimum 1 year experience in a Helpdesk or Support Role
  • Previous work experience in a B2B environment is highly desirable
  • Excellent phone communication skills in English, as well as any of the following – Spanish, French, German or Italian would be an advantage
  • Availability to work late hours


Nice to Have:

  • Familiarity with financial sector, finance terms and supply chain management
  • Experience in the 'Enterprise World' working in an AR/AP function.
  • Experience with SAP or other ERP


Taulia is a rapidly growing San Francisco based start-up with fantastic job benefits, tier one investors and an entertaining yet fantastically competent culture. Taulia is an equal opportunity employer seeking only the most driven (and humorous) entrepreneurial minded individuals to join our journey.

If you take your job seriously, but not yourself. If you enjoy the wild ride of start-up life and being a part of a team that knows how to debate, work with passion, and laugh. If you can make a positive impact on a company's core culture, then apply now.