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Application Support Engineer

Engineering | San Francisco, CA | Full Time

Job Description

About Taulia:

Taulia delivers working capital solutions that make it easy for businesses to free up cash, accelerate payments and improve supply chain health.

Since founding in 2009, we’ve envisioned a world where every business thrives by liberating cash. Today, our team of financial gamechangers have built a network connecting 1.5 million businesses across 168 countries and accelerated more than $80 billion in early payments. 

Using our state-of-the-art platform, businesses now have the option to choose when and how to pay and get paid. It sounds simple. But our painless process provides both buyers and suppliers the chance to skyrocket their cash - cash to fuel economic growth all over the world. It’s win-win for everybody.

About the Job:

As an Application Support Engineer you will guarantee the successful operation of Taulia's Working Capital Management platform. You will work closely with agile development teams to research and prevent complex software and infrastructure problems. You will contribute to component design, build tools, and architect the monitoring and alerting systems that keep our platform healthy.

Essential Duties:

  • Be working capital tribe's pariscope to the real world. Create feedback systems so we know how business use cases perform against real users and real load.
  • Read code, query databases, and sleuth through application logs to understand problems and work with development teams to address them at their source.
  • Publish and maintain runbooks. Ensure that if an issue occurs, we have a plan to catch and fix it faster next time.
  • Work closely with teams and advocate for supportable and sustainable design.
  • Participate in an on-call rotation for working capital tribe.

Requirements:

  • Bachelor's degree in Computer Science/Engineering or equivalent relevant experience.
  • 2+ years developing or supporting a web application environment.
  • Experience building software in a language such as Java, Python or Ruby.
  • Excellent ability to read unfamiliar source code and understand large-scale application architecture.
  • Competence with unix-like command line interfaces and tools for system administration.
  • Expertise in problem solving and root cause analysis.
  • Proficiency with SQL and relational databases.
  • Exceptional tenacity. You chase issues across departments and never let them drop.

Nice to Have:

  • Experience with our technologies: Groovy, Java, MySQL, Cassandra, ActiveMQ, Kafka, and Docker.
  • Experience with our tools: NewRelic, AWS, Graylog, JIRA, and Confluence.
  • Familiarity building or supporting a dense service oriented architecture and RESTful APIs.
  • Knowledge of payment processing or working capital management.