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Customer Service Representative

e-Commerce | Santa Monica, CA | Contract

Job Description

Tastemade is a global community of food lovers & travelers!

Who are we?

Would you consider yourself a food & travel lover? Do you get excited about bringing people together over a great meal? Does the idea of working at a company that is changing the way the world makes, watches and engages with video make you giddy? If you answered yes to all of these questions, then keep reading!

Tastemade is a global community of food lovers & travelers on a mission to connect the world through video. In just a few years our community has grown to over 200 million people watching our videos across a huge range of channels, devices and apps, from the web to Apple TV, Facebook, and Snapchat.

We are looking for passionate people who want to change the world and make a difference.  People that are driven to disrupt the status quo and not looking for just another job.

We’re currently seeking a Technical/Customer Support Representative to take the Tastemade customer experience to the next level. You’ll have the opportunity to help us build a stellar customer service process and provide exceptional support to fellow tastemakers.

 

Who you are:

  • Customer-Centric. You’re obsessed with delivering the highest quality client experience.

  • Technically Saavy. Your strong technical background makes troubleshooting user issues look like a piece of cake.

  • Unflappable & Super Organized. You keep your cool while handling tough conversations and managing multiple projects and deadlines simultaneously.

  • Critical Thinker. You tackle problems with creativity to find the best win-win solutions.

 

What you’ll do:

  • Handle all incoming technical and non-technical support requests through software platforms - primarily via email, text, and chat. You’ll be the first and main point of contact.

  • Quickly respond to customer inquiries. Identify escalation paths - in particular when to escalate tech support inquiries to the engineering team in Austin. Be able to understand and effectively communicate those issues to your colleagues.

  • Promptly resolve support issues. Lead internal collaboration with developers and other teammates to ensure all incoming requests are resolved and diligently follow up with customers.

  • Develop and maintain Tastemade’s customer support materials including FAQ’s, policies, best practices, and training materials.

 

What you’ll bring:

  • 2+ years minimum of online and/or tech support experience, preferably in a contact/call center.

  • Excellent verbal communication and impeccable writing skills.

  • A proven track record of successfully managing customer service inquiries full cycle.

  • The drive and confidence to take the reins on cultivating a customer service strategy that delights users and enriches the Tastemade experience.

  • A smile. We like those around here.

  • Ability to thrive in a fast-paced environment!

 

Perks:

  • Competitive salary

  • Stock options

  • Flexible vacation days and paid holidays

  • Medical, Dental, Vision, LTD, Life EAP and 401K benefits

  • Apple iMac, MacBook Pro, or equivalent hardware

  • Catered lunches, unlimited snacks and drinks

  • Cell phone allowances

  • Colleagues that are fellow food & travel lovers!