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Implementation Engineer - Salesforce

Go-to-Market Team | Bengaluru, Karnataka, India | Full Time

Job Description

About Us

Tact.ai is on a mission to make enterprise software more human-friendly. Tact.ai puts sellers first with human-friendly CRM solutions that are frictionless, connected, and prescriptive. Powered by our patented Edge AI platform, Fortune 500 sales organizations -- including Honeywell, Cisco, and one of the largest pharmaceutical companies in the world -- use Tact to change sales behavior and digitally transform how sellers work with customers every day to achieve new levels of productivity and collaboration. Founded by Chuck Ganapathi, who has built three generations of CRM products, Tact.ai Technologies, Inc. is a privately-held company backed by Accel Partners, Redpoint Ventures, Upfront Ventures, M12 (formerly Microsoft Ventures), Comcast Ventures, Honeywell Ventures, Salesforce Ventures, and the Amazon Alexa Fund.

About the opportunity:

At Tact.ai, we build products that transform how the sales team can be more productive by removing friction in their day-to-day lives. We believe in making software more human-friendly and relish the challenge of balancing technical details, omnichannel and cross-platform extensibility.  Are you obsessed with creating such user experiences?

Tact.ai is seeking talented and highly motivated individuals to join our Go-To-Market (GTM) team and be a key member of Professional Services(or Project Implementation) for Tact.ai products and technology. As a member of the implementation team, you will be primarily responsible for understanding customer requirements and implementing our products to exceed customer expectations. We are a start-up funded by Amazon, Upfront & Microsoft ventures, Salesforce.com, Accel, Redpoint, and Comcast.

Desired experience level:

  • 7+ years of CRM (Salesforce experience preferred) in a Techno-Functional consulting capacity
  • 5+ years implementing and customizing CRM software solutions
  • 3+ years leading customer business discovery workshops, requirements elicitation, documentation, solution mapping, gap fit analysis
  • Expert level understanding of the Salesforce product suite, including Sales, Service, Community, Marketing, and Community Clouds
  • Excellent analytical, critical thinking, problem-solving skills.
  • Exposure to technologies supporting SaaS applications including Web Services (using REST/SOAP)
  • Exposure to iOS/Android CRM apps or Salesforce1

Job responsibilities:

  • Develop proficiency in Tact AI products/tools, become an expert on project    implementations
  • Gather and understand customer business requirements and translate them to Tact.ai solutions, create functional and technical specifications for application solutions
  • Implements customer requirements and business processes using Tact Ai Tools, Tests, debugs, and deliver solutions as per Requirements
  • Perform quality checks on Tact.ai solutions
  • Create and deliver training/workshops to customers
  • Perform other project-related responsibilities as assigned

Qualifications and Skills:

  • Bachelor’s degree in computers or equivalent/higher
  • Strong communication and interpersonal skills
  • excellent documentation skills like BRD, FSD, test cases
  • Business consulting background preferred
  • 5+ years of implementing CRM solutions for Fortune 500 customers
  • Strong knowledge of business processes across disciplines (Sales, Sales Operations, etc.)
  • Ability to quickly grasp and distinctly explain technology and business concepts to non- technical users
  • Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment; perform tasks and activities that may be out of your comfort zone


Nice to Have:

  • Active Salesforce certifications or ability to achieve relevant certifications upon hire
  • Business Visa for working in the USA/Europe/UK, Travel up to 20% to customer locations/Tact Offices


Perks:

  • Competitive salary
  • Stock options
  • Flexible work hours