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Sales Engineer

Engineering | Sunnyvale, CA | Full Time

Job Description

Sales Engineer, Chatbots, and Natural Language


Syllable is a funded startup company in Sunnyvale, California.  We develop intelligent assistance through text and voice using natural language for high-value interactions. The initial product focus is in the healthcare sector. Our software assists those who seek services, such as a healthcare customer or patient, and those who provide services, such as a healthcare physician or nurse.


Our mission is to provide intelligent assistance with machine learned technology for interactions between an organization and an individual that involves multiple human participants.


Position Summary


As Sales Engineer, you'll be responsible for scoping and specifying complete customer product integrations that include front-end web applications, mobile applications, and backend artificial intelligence and natural language processing. All products involve a chatbot interface using natural language and multimedia such as audio and video. Your responsibilities will include:


  • Meeting with customer representatives, that include project managers, product owners and technical staff

  • Taking ownership over projects end to end for the purpose of scoping the project and specifying the initial set of features and required integrations with the customer's IT system

  • Work with Syllable product and user experience team to specify the customizations for the customer and prioritize improvements to the Syllable platform

  • Opportunity for leadership of technical customer facing features


As a sales engineer, you will also have the opportunity to


  • participate in our research projects

  • working to develop the long-term technical vision




Applications should have experience in consulting and product management field. The participant will be required to manage all aspects of sales engineering, from the start of a customer project all the way through ongoing development and maintenance. 



Minimum qualifications:

  • BS degree or greater in Engineering, Computer Science or related technical field

  • 3+ years of experience in consulting and product management

  • Experience with modern project management tools like Jira or Asana

  • Hands-on experience in the development of software proof of concepts

  • Experience with structured data such as JSON and XML

  • Experience using technical scoping tools like Balsamiq


Preferred qualifications:

  • Significant experience doing sales engineering for SAAS software

  • Experience engineering software systems of medium-to-large scope and complexity

  • Familiarity with the whole web stack, including protocols and web server applications


Work Environment

Our work environment focuses on the following core values


  • We value diversity of thought and believe diverse backgrounds and different approaches to problem-solving can contribute to our mission

  • We are a learning organization and we strive, with empathy, to study the respective industries we serve as we build better human-computer interfaces

  • We are collaborative and transparent and respect our customers. We believe transparency is critical to serving our industries

  • We work diligently to create a workplace that supports work/life balance. As a team we want our work ethic to include serving the needs of our families at home


Thank you for your consideration.