Customer Service Representative
Product | Sunnyvale, CA | Full Time | Opened 3 months ago
Syllable Customer Service Representative
Great opportunity for an individual with excellent interpersonal and communication skills who wants to help people and become a part of creating a program from the ground up. Syllable is a healthcare technology company that uses artificial intelligence to make it easier for patients to get information, find appropriate care, and perform transactions at health systems. We are a passionate group of engineers, product developers and healthcare professionals who believe the system should be different and know how to make a difference.
The Syllable Customer Service Representative will be an essential point of contact between patients looking for care and our health system clients. You will be interacting with patients to navigate them to the right care provider, to assist them in scheduling appointments, and to obtain services and pertinent information. Given the activities of this role, you will become the voice of the patient for our company and bring real world and real-time experience to our product team. As an individual contributor you will be part of a team for a new program. You should be compassionate, efficient, and draw joy from speaking to patients about the services they need. Be strong in the areas of people skills, empathy, and compassion. Be comfortable with technology and ability to multi-task and problem solve.
Qualities of the Successful Candidate
Great communication skills on the phone and through texting
Empathy and patience
Diligent and detail oriented at taking notes and recording information as a transcript
Able to report bugs, describe issues, and identify points of friction
Great at reading and writing documentation
Collaborative and like working in a team environment
Personable on the phone
B.A., B.S. required; RN, MA, APRN, PA, MSW preferred
Experience with providing support or customer service
Experience in healthcare
Strong experience in Google Suite, MS Office and Web based portal computer skills.
About the position
Full time position
Must be a US resident
Must be authorized to work in the US
Work hours between 8AM to 5PM Pacific
Weekends and after hours are optional, and compensated