Multifamily Property Manager

Position: Multifamily Property Manager

Purpose: Act as a representative of SVN | Second Story to manage the day to day operations of a portfolio of communities including monitoring occupancy levels, overseeing unit turns, rent collection, lease enforcement, resident resolution and maintenance of the property to ensure residents have a positive experience while living in the community.

Reports to: Director of Property Management

Works alongside: Leasing Coordinators, Accounting Department, Maintenance Director

Characteristics: High Energy, Driven Leader, Superb Customer Service, Ability to Develop Systems

Key Responsibilities:

Property Operations & Maintenance:

• Take ownership of property appearance and condition through regular inspections and proactive management.

• Oversee and ensure a timely move-out and apartment turn process in coordination with leasing, maintenance, and accounting teams.

Tenant & Customer Relations:

• Manage escalated tenant communications regarding property issues, ensuring prompt and professional resolution.

• Streamline and implement a proactive renewal process to retain residents and optimize rental income.

Financial Management & Reporting:

• Review and approve weekly/monthly reports, monitoring both property and staff performance.

• Oversee commission reports, verify backup documentation for accuracy, and approve for payroll.

• Assist in resolving tenant delinquencies, managing collections, and overseeing active payment plans.

• Understand and manage property cash flow, forecasting occupancy, vacancy, and operating expenses.

• Develop and adhere to annual property budgets while aligning financial goals with ownership expectations.

Leasing & Marketing Strategy:

• Collaborate with the leasing team to set and achieve occupancy goals.

• Regularly review market pricing, analyze trends, and propose competitive rental strategies.

• Ensure leasing, renewal, and marketing efforts align with customer service and company objectives.

Compliance & Best Practices:

• Stay up to date and ensure adherence to Fair Housing Laws at all times.

• Implement and refine procedures to measure performance across properties, ensuring efficiency and consistency.

Stakeholder & Owner Relations:

• Interface with property owners to set clear objectives, goals, and expectations.

• Cultivate a positive mindset around customer satisfaction and winning through teamwork.

Company Engagement:

• Attend SVN | Second Story company-wide and team meetings.

• Maintain timely responses to internal and external communications.

• Embody and uphold SVN | Second Story’s mission and core values in daily operations.

Qualifications:

• Required: Experience in multifamily property management in a Manager role (3-5 years preferred)

• Preferred: Bachelor’s degree in business administration, property management, or related field

• Excellent organizational, verbal and written communication skills

• Strong financial acumen and experience with budget management.

• Proficiency in property management software (AppFolio Management software experience a plus)

• Technologically efficient (familiar with Google GSuite and Microsoft platforms)

• Leadership skills required

• Able to lead a team and excel in a team setting

• Ability to problem solve and handle large projects

• Attention to detail and ability to manage multiple projects and demands

• Physical requirements: must be able to report in person to office and walk properties, lift 30 lbs and climb stairs

Compensation Details:

• Salary position, competitive pay based on experience

• Health Benefits include medical, dental, vision, HSA plan, additional optional coverage available

• 401k plan after one year of employment

• 15 days Paid Time Off (PTO)

• 10 paid holidays and 1 floating holiday

Company Overview:

SVN | Second Story’s Property Management team works to make sure our city is thriving and our clients are satisfied. Our team comprises departments including business development, property management, leasing management, maintenance, accounting and marketing. While protecting our client's investments, we work to not only keep properties in immaculate shape but also provide the customer service needed to build relationships and enhance tenant's on-site experience. Our management portfolio includes multi-family communities as well as mixed-use developments and commercial properties.

Focused on residential and commercial property management and real estate brokerage, SVN | Second Story has a culture that provides a fun and quality work environment, room for growth and autonomy. Because we’re a young, fast growing company, we believe in effective communication, utilizing technology as much as possible for processes and operations, and thriving in a competitive environment.

The SVN® organization is a globally recognized commercial real estate entity united by a shared vision of creating value with clients, colleagues, and our communities. Our brand pillars represent the transparency, innovation, and inclusivity that enables all our offices to collaborate with the entire real estate industry on behalf of our clients. SVN’s unique Shared Value Network® is just one of the many ways that SVN offices create amazing value with our clients, colleagues, and communities.

SVN | Second Story Vision and Mission

Vision: To make a positive impact on generations to come through partnership with our clients and care of their real estate assets on a national level. Our work leaves a lasting imprint on the communities in which we live and work.

Mission: Wake up every day ready to deliver unparalleled professional commercial real estate expertise, dedicated care, and operational excellence.

Core Values

• Fun. We strive to find joy in what we do.

• Bold. We show grit and rise to the challenge.

• Integrity. Our word matters.

• Ownership. We take responsibility for every area of our lives.

• Onward & Upward. We strive for continuous progress & improvement.