Director of Operations

Summitry is a Bay Area-based wealth management firm with over $3B in assets under management, 40+ employees, and more than 1,000 clients. We provide personalized financial planning and investment strategies rooted in deep local insight. As a flagship firm of Aspen Standard Wealth, Summitry is part of a broader mission to elevate independent investment advisory firms across the country. Join an innovative and collaborative team dedicated to becoming the most admirable investment advisory firm, helping families thrive amid the unique opportunities and challenges of life in the Bay Area.

• Reports to: Conor Wilkes (Chief Operating Officer)
• Benefits: Yes
• Status: Full Time/Exempt
• Date: Immediately
• Work environment: Hybrid – WFH 50%/month

Job Summary

Summitry is seeking a high-integrity, execution-oriented leader to serve in a dual role as Director of Operations. This individual will drive firm-wide operational excellence. The ideal candidate combines strategic thinking with hands-on leadership, bringing a proven track record of managing cross-functional teams, streamlining operations in the wealth and/or asset management space. This role is central to scaling our firm, strengthening our operational foundation, and modernizing how we serve clients in a dynamic, high-growth environment.

Duties and Responsibilities

Operational Leadership

• Oversee and enhance daily operational workflows, systems, and processes to support advisors and client service teams, to drive efficiency, scale, and best-in-class client experience Lead, coach, and manage the Client Service Specialist (CSS) and Trading teams
• Act as the primary escalation point for Financial Advisors, Business Development, and internal stakeholders
• Serve as the key relationship manager with custodians (e.g. Schwab, Fidelity), resolving operational issues and maintaining strong partnerships
• Standardize and document firm-wide operational processes, workflows, and service protocols
• Ensure excellence in client onboarding, account servicing, billing, reporting functions and operational accountability and responsiveness
• Partner with the COO to execute initiatives related to workflow design and service delivery

Reporting & Administrative Responsibilities

• Collaborate with the Salesforce Administrator to ensure data integrity and workflow efficiency
• Analyze data trends to proactively identify risks, inefficiencies, and opportunities for improvements
• Ensure compliance with all reporting obligations, including those required by regulators, custodial partners such as the Schwab Advisor Network and Aspen. Deliver timely and accurate reporting for internal leadership and external stakeholders, including private equity partners.
• Enforce firmwide standards for:

o Document naming conventions and storage

o Salesforce case/task handling and documentation

o Data hygiene and systems maintenance

• Optimize internal processes related to forms, client document workflows, and routine tasks

Qualifications

• 7+ years of experience in operations at an SEC-registered RIA or financial services firm
• 4+ years of experience leading high-performing teams, with demonstrated success in coaching, development, and performance management
• Bachelor’s degree required
• Deep knowledge of custodial platforms, financial operations, best practices; proficiency with Salesforce, reporting tools, and workflow design
• Strong analytical, communication, and project management skills
• Proven ability to navigate complexity with sound judgment, integrity, and a proactive mindset
• Thrives in a fast-paced, entrepreneurial, and client-centric environment

Salary and Benefits

• The expected base salary for this position will range from $160-200K plus eligibility (after 6 months) for a bonus based on successfully completing metrics. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.
• Medical, dental, and vision coverage, Flexible Spending Account/Health Savings Account and 401K plan
• More details: https://summitry.com/careers

Company Culture and Values

At Summitry, our mission is to help families thrive through the unique set of opportunities and challenges posed by life in the Bay Area. (Translation: we help you live your best Bay Area life).

Our core values are the most important aspect of our culture. They reflect the values of our leaders and people, and we are committed to pursuing them daily. Our culture reflects our values in the way we treat each other:

• CARE – we care for each other, our clients, and our community
• GROW – we have an intrinsic desire to grow ourselves and our firm
• DRIVE – we are fiercely driven to achieve our goals and those of our clients

While having an impressive resume is a plus, Summitry strives to find not only top talent but the “right” talent. We’re proud of the culture we’ve built, and we seek individuals who are not only excited about their role and responsibilities but also demonstrate our values and desire to contribute towards the growth of our firm.

Summitry, LLC is an Equal Opportunity Employer