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Customer Response Team Member

Client Services | Garland, TX | Full Time

Job Description

About Us:

Stonecrop Technologies is a wireless Systems Integrator that provides state-of- the-art wireless network deployment software and services to cellular carriers and governmental entities. 

Since 2001, Stonecrop has transformed cellular and microwave deployments through a system of coordinated tools and processes that align design, supply chain, and installation. Working at a national level, Stonecrop delivers solutions by speeding the build and upgrade of carrier networks, and improving performance.

Responsibilities:

We seek an individual to handle the growing number of queries we are receiving from our clients. This is an excellent opportunity to learn about software development, mobile app development, as well as getting a foot in the door of a quickly expanding company. As a starting member of our Customer Response team, you will be responsible for fielding calls received on our customer support line and troubleshooting with the client directly. These questions could be about the technical or operational aspect of our software, or the physical whereabouts of a customer's order. We need someone who can actively engage with our client, and follow through until the problem is resolved.

Requirements:

The ideal candidate is self-motivated, and able to keep up in a fast-paced environment. Must be personable and able to work cheerfully from 6:00 am onwards. Most of our clients are based in the Midwest or on the East Coast, so we need someone up and ready to field any problems that they may encounter. We offer competitive compensation, and a comfortable, flexible work environment. This is a full-time position.

  • Effective communication (both written and oral) skills with demonstrated interpersonal and organization abilities.
  • Able to work effectively in a team setting and independently.
  • Strong computer skills in both a Mac and PC environment.

Bonus Points:

We value personality over knowledge; we feel that having a background in computer science is helpful, but if you are personable, helpful, and truly interested in learning about our company, then you can be trained on the pertinent technical details. Consider the Customer Response member an entry-level position with Stonecrop, not a dead-end in tech support.

Perks:

We offer a comprehensive benefits package including medical, dental, vision coverage, and a matching 401(k) plan.