Partner Advocate

About Stash Hotel Rewards

Stash Hotel Rewards is the largest points-based loyalty program for independent hotels in the U.S. We help travelers discover unique, high-quality accommodation while earning points toward free nights. Our growing network of independent hotel partners and loyal members makes us a leading voice in the movement to make travel more personal, rewarding, and fun.

Opening

Title: Partner Advocate

Location: Remote (preferred locations: Southeast, Midwest, or Southwest)

Employment Type: Full-time

Position Summary

Stash Hotel Rewards is seeking a smart, passionate, experienced professional to join our team as a Partner Advocate. Stash Partner Advocates are ambassadors of the Stash principle of “Hotel Love” – the company’s unwavering commitment to support and collaborate with independently owned and managed hotels (Partner Hotels), as we help them recognize their best guests, grow their business, and attract new independent-minded travelers.

The Role

The Partner Advocate (PA) will lead post-sales efforts and act as the primary point of contact for Partner Hotels who participate in Stash Hotel Rewards. As a Stash Rewards product expert, the PA will be tasked with fostering Partner Hotels’ engagement, satisfaction, and return from the program.

Key Responsibilities

In this role, you will:

• Be responsible for partner onboarding, engagement, revenue growth, and retention
• Spread “Hotel Love” to ensure Partner Hotel satisfaction and promote independent hotels
• Be maniacally focused on your accounts’ success. Establish account goals and execute on related plans to achieve these goals.
• Deliver ongoing performance feedback to highlight program success and remaining opportunities
• Provide coaching and education to Partner Hotel staff to drive usage of the Stash Hotel Rewards program and adoption of new initiatives and program enhancements
• Share relevant insights, industry trends, and best practices from across our network to help Partner Hotels achieve meaningful results, improve their operations, and attend to their guests
• Build relationships across the Partner Hotel organization to ensure support and buy-in
• Bring product feedback from Partner Hotels back to the Stash team
• Work cross-functionally across the Stash team (with Product, Marketing, and Hotel Partnerships) to represent Partner Hotels’ needs and the Partner Advocate team’s interests
  

Qualifications

The ideal candidate will demonstrate:

• A love of travel and a passion for independent hotels, with the ability to travel 3-5 days a month on average
• BA/BS and at least 3 years of B2B account management experience (time in hospitality sales, hotel management, or revenue management is a plus)
• Proven aptitude in leveraging data to generate new insights and informed recommendations to drive results
• Excellent interpersonal and presentation skills with the willingness to interact across all levels of Partner Hotel management, ownership, and staff
• Experience with HubSpot or similar CRM platform
• Ability to work effectively and cross-functionally in a virtual, team-oriented environment
• A positive, self-driven, and start-up attitude

Why Stash?

We’re in the travel business, so travel is one of our perks. Stash employees can stay at some of the best independent hotels in the U.S. for next to nothing. Which is easy to do, since we have no set vacation policy. We hire responsible people who get the job done on time, so we don’t need to watch over them.

Our environment is casual and flexible — you’ll find us working from homes, coffee shops, and satellite offices around the U.S. Our comprehensive benefits include a competitive salary, health and disability insurance, and a 401(k) plan

We seek people who are autonomous, creative, super-smart, and fearless. And let’s not forget nice. We’re a close-knit group who love to see each other—and our partner hotels—succeed.

How To Apply:

Please visit our site to submit your resume and a brief cover letter describing your interest in independent hotels, what excites you about the role, and why Stash Hotel Rewards feels like a good fit.

At the end of your cover letter, please use this exact phrase: “My favorite hotel amenity is” and then provide an answer using 40 characters or less.