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CLIENT SUCCESS MANAGER - EDUCATION

Sales | Sunnyvale, CA | Full Time

Job Description

Square Panda™ is a research-based, award-winning multisensory phonics learning system that incorporates components of cognitive neuroscience with educational technology. Learners in early literacy environments engage in visual, auditory, kinesthetic, and tactile learning through physical Smart Letters that interact with a library of learning games; creating highly-engaging, multisensory early literacy instructional experiences.

Our mission is to ignite a deep and lasting love of reading while ensuring that learning phonics is a fun, engaging and rewarding experience for students. Square Panda is positioned to be an innovative leader in early literacy, both with our current product offering as well as future products and features.

Square Panda is an early stage company gaining significant momentum in the PreK-12 market space for its passion for addressing the literacy gap for all students to establish fluency. While we are driven to succeed in our mission as a company, it is truly a passion project and is immediately noticed in the culture and commitment of our team.

Position Summary:

We are currently searching for a Client Success Manager to support our Education team. This person will be responsible for supporting clients in all facets of post-sales support, including; onboarding, implementation, training and ongoing account management through the duration of the relationship. This position works collaboratively with numerous internal departments, including; sales, curriculum, marketing, engineering, and operations to continually improve the client success experience, with a driving passion to exceed all client expectations. This position will also contribute to additional revenue through up-sell and renewal opportunities, as well as developing reference accounts through our “Ambassador program” for potential clients.

Goals of the Client Success Manager include:

  • Manage and continually develop client relationships

  • Provide assistance to a diverse portfolio of clients and varying roles within the organization

  • Assist with the onboarding and implementation of new clients

  • Understand and support the individual needs, goals, and initiatives of each client to ensure a successful implementation, including the evaluation of client engagement for up-sell and renewal opportunities

  • Continually developing best practices for Square Panda products and communicate those effectively to clients

  • Provide webinar and onsite training sessions

  • Complete “Fidelity Calls” based on support plans selected by the client

  • Schedule and deliver surveys to clients

  • Work effectively as a team to communicate challenges and providing feedback to continue improving the user experience, system supports, and other advancements to support the products and company.

  • Other responsibilities as needed • Continually meet/and or exceed KPI’s

What We Are Looking For:

  • Minimum of 4-year undergraduate degree (or equivalent), preferably in education or business

  • 5+ years’ experience with a K12 organization delivering instructional technology solutions

  • Entrepreneurial experience in an early stage company

  • Must be familiar with CRM platform tools, survey tools, and ticketing software (Ex: Salesforce, SurveyGizmo, Zendesk)

  • The agility and ability to pursue big goals, own outcomes and prioritize effectively in a fast-paced environment where self-management and results are highly valued

  • Excellent interpersonal skills and ability to work effectively with people at all levels

  • You are an exceptional writer with the ability to articulate to different audiences

  • Self-starter, detail-oriented, deadline-oriented, organized, resourceful, and ability to coordinate projects from start to finish

  • Ability to travel to client sites

  • Ability to work efficiently from a remote home office