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Freight Broker

Brokerage | Fort Mill, SC | Full Time

Job Description

Specialty Delivery & Logistics is located in Fort Mill, SC.  We provide special deliveries for the Carolinas and anywhere in the United States.  We are a growing company and offer a variety of services, including contract labor, transportation, TSA-certified services, distribution, white glove services, and logistics consulting.  Our team has more than 70 years of experience in the distribution and transportation business.

Freight Broker

As a Broker for Specialty Delivery & Logistics you will be empowered to create and manage a portfolio of accounts while working in a dynamic team environment with unlimited earning potential. This position is set within a fast-paced, multi-tasked work environment.  A healthy competitive spirit is a must, as we are growing a division of highly-committed career-minded folks. This is an excellent opportunity for someone looking to further their career within the logistics industry and place themselves within a stable rapidly-expanding leader in the expedite sector.

Great COMMISSION EARNING POTENTIAL & long-term opportunity! (Salary + Commission)

To be successful in this role you must posses the following:

  • Strong Work Ethics
  • Discipline and Commitment
  • Entrepreneurial Spirit
  • Success-Driven Attitude
  • Ability to handle escalated freight/ carrier issues 24/7
  • Book of business preferred
  • Carrier base preferred

As a Broker you will:

  • Prospect new Business Leads in order to build a Successful Customer Portfolio
  • Explore Prospective Customer Requirements
  • Manage Customer Relations through communication, accessibility, and industry knowledge
  • Develop Carrier Qualifications and solid Working Relationships
  • Provide responsive Customer Service and resolve customer issues quickly and efficiently
  • Negotiate rates with carrier partners to achieve acceptable or above target profitability numbers.
  • Work with sales team to follow up and network by phone.

Job Requirements

The basic functions of this position include:

  • Minimum of 1-2 years experience in transportation and management preferred.
  • Ability to communicate well, written or verbally, with others and convey information effectively so that others understand.
  • Ability to work under stress while remaining professional at all times.
  • Book customer freight within competitive market rates.
  • Source and negotiate within carrier network to move freight.
  • Track & trace shipments from origin to final destination.
  • Build carrier relationships and source capacity within various markets.
  • Generate heavy outbound phone calls to source capacity and build carrier relationships.
  • Able to handle inbound calls.
  • Must multi-task between inbound/outbound calls – booking freight – and handling email inquiries.
  • Maintain communications with Customer Sales Rep regarding changes in pick-up and delivery schedules and potential service failures.
  • Communicate customer problems, leads, and inquiries to the Customer Sales Rep.
  • Recommend improvements and implement upon managerial approval.
  • Properly document orders.
  • Proven working knowledge of brokerage industry.
  • Clearly understand goals, policies, and procedures of Specialty Delivery & Logistics.
  • Maintain confidentiality of company information.
  • Highly exceptional customer service attitude and skills.
  • Positive attitude & highly motivated.
  • Ability to prioritize, multi-task and manage time effectively.
  • Ability to work in a strong team environment, while also achieving independent results.
  • Organized with paperwork and processes.

Experience:

  • Logistics/trucking:  3 years
  • Transportation:  2 years
  • Brokerage:  1-2 years