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Monitor Domestic Violence Angel Step Inn

Domestic Violence Outreach & LGBTQ Advocacy Program | Confidential, CA | Full Time

Job Description

About Us:


Southern California Alcohol and Drug Programs, Inc. (SCADP) was established in 1972 in a grassroots effort by community volunteers seeking alternatives for individuals with substance use disorder (SUD). SCADP is a 501 (c) (3) non-profit organization providing residential and outpatient substance abuse treatment.


Angel Step Inn is a safe, confidential home for victims of domestic violence, who may or may not have a history of consuming alcohol and/or drugs. We assist all victims of intimate partner violence regardless of race, color, religion, national origin, sex, gender identity, sexual orientation or disability, with or without children.


The Monitor – Domestic Violence provides security for the program and assists with the maintenance and implementation of the routine processes, projects and requirements of the program.  Answers the program Domestic Violence Hotline, providing assistance and referrals to callers who may have been victims or are currently abused. This person will assist the program manager and supportive personnel in client supervision and maintenance of shelter operations.


    • Under guidance and supervision of the Program Manager, the Monitor – Domestic Violence operates the program Domestic Violence Hotline, providing crisis counseling and referrals to callers
    • Collaborates with case manager and program staff to assist service plans for clients; assists in required intervention; participates in group and educational sessions.
    • Transports program participants in the company vehicle to offsite appointments, as needed.

    • PROGRAM ENTRANCE MONITORING: The front door to the facility is the only permitted entrance and exit for participants, employees, partners, vendors, visitors or any other persons. Monitor entrance to permit only authorized persons entry (as per program guidance), in order to guard against theft and maintain security of premises.  Record participant entry and exit as required by program rules.
    • BAG & PERSON SCREENING: Monitors search all participants’ belongings being brought into the Program each time a participant enters, including their pockets, while monitoring for any signs of substance use or bringing contraband into the program. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.
    • Monitor premises to prevent and detect signs of intrusion and ensure security of the program by walking the floor and monitoring surroundings when outside accompanying beneficiaries and making reports as needed.

    • While monitoring premises and assisting clients, observe Program premises to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.
    • Know location of fire exits, be prepared to assist participants in case of any emergency.   
    • Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.
    • Call Police or Fire Department in cases of emergency, such as fire, medical or psychiatric issues, or presence of unauthorized clients/persons.

    • As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the Program’s assets.  Report all suspicious events to direct supervisor.
    • Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.

    • Learn, understand and practice the professionalism expected – Put clients’/participants’ needs first.

    • Answer telephones and take messages for clients and staff, monitor doors and greet visitors.
    • Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operational
    • Monitor and records client self-administration of medication in accordance with organization Policies and Procedures
    • As required by the Program, assist Program staff during provision of services to clients/participants, including meal preparation/serving, set-up for classes, meetings, recreation, and other Program events.

  • Inputs required data to computer systems and logs (EHR and other databases as required)
  • Other duties that may arise to support the Program mission and goals



  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications


  • High School diploma or GED

  • Domestic Violence counselling certificate (40 hour class)


  • Minimum of 6 months of experience in the security field or 6 months of experience providing social services as a worker or volunteer, or a combination of both totaling 6 months of experience; a formal degree or certification in a social service related discipline can substitute for the experience requirement.


  • Basic Microsoft operating system skills: Outlook, Office, Word, and Excel.
  • Database Experience


  • Able to apply principles of Trauma informed care
  • Able to work in a continuous learning environment
  • Effective English written and oral communications skills
  • Must be able to work flexible schedule (evenings and weekends required) including dealing with un-cooperative clients.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.


  • Patient, able to be a calming influence in stressful situations
  • Culturally sensitive and competent


  • AA or higher degree in related field.  
  • 1 year of experience working with victims of domestic violence
  • Bi-lingual, Spanish and English
  • Understanding of harm reduction (non-abstinence) approach with participant substance use
  • Willing to work with substance abuse clients, mental health, LGBTQ and HIV/AIDS

Southern California Alcohol and Drug Programs, Inc. (SCADP) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.