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Domestic Violence Shelter Program Manager

Domestic Violence Outreach & LGBTQ Advocacy Program | Downey, CA | Full Time

Job Description

About Us:

Southern California Alcohol and Drug Programs, Inc. (SCADP) was established in 1972 in a grassroots effort by community volunteers seeking alternatives for individuals with substance use disorder (SUD). SCADP is a 501 (c) (3) non-profit organization providing more than 500 residential treatment beds and outpatient counseling to over 1,500 individuals.


Program Manager manages the activities of a large independent Domestic Violence (DV) Shelter open (24 hours a day/7 days a week). This is a management-level position that performs a full range of administrative duties including staff management, budget preparation, monitoring, and program development.


Under general direction of the Executive Director and Operations Manager, the program manager is responsible for coordination of a high quality Domestic Violence (DV) Program. In collaboration with other community-based DV service providers, coordinates the delivery of 24/7 care to victims of DV. Program Manager educates staff about DV and its impact on health. Engages in community outreach to raise awareness about DV. Participates in local and national activities to keep abreast of current trends, research and evidence-based practice. Monitors and reports on the outcomes of the program. 


  • Responsible for the design, plan and ensure implementation of program activities, including successful delivery of DV services. Coordinate and supervise all program services, ensure group schedule meets needs of program
  • Responsible for the monitoring of program budgets and units of service of to ensure contract compliance
  • Responsible for the hiring and development of the orientation, integration, training, onboarding, scheduling, supervision, and regularly review of staff
  • Manage employee relations ensuring a collaborative, cohesive and professional work environment
  • Take initiative and hands-on approach to problem solving and guidance on how to address crisis situations using trauma informed care practices
  • Responsible for the development and implementation of DV services and protocols including annual program plans; monitors programs for compliance with county, state and federal laws; assists county and state officials with program audits; may respond to audits and recommend program changes
  • Develops program goals and objectives; develops and implements program policies and procedures in compliance with contract requirements; assists in developing department policies, procedures, goals and objectives
  • Perform special project assignments such as assisting in developing, implementing and modifying curricula; performing special assignments related to new programs or changes in existing programs; developing and implementing new procedures; resolving issues in delivery of services and operations.
  • Participates in staff meetings; coordinates programs with other managers and outside service groups
  • Other duties as required and is subject to change at any time
  • Ability to perform under circumstances of possible emotional stress and conflict, respond appropriately, sensitively and with sound judgment
  • Ability to work a regular schedule provided by your direct supervisor
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with and without reasonable accommodation including meeting qualitative and quantitative productivity standards
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards



  • BA/BS degree in related field and/or at least five (5+) years experience working in the Domestic Violence related field with adult population
  • First Aid/CPR certified
  • 40-hour Domestic Violence Certification


  • At least two (3) of the five (5) years’ experience must be in an administrative capacity that includes staff oversight, employee performance appraisals and fiscal management
  • Knowledge of and experience working with DV and Substance Use Disorders
  • Demonstrates knowledge of client rights and confidentiality laws related to Domestic Violence
  • Working knowledge of policies and procedures related to Domestic Violence 

Special Skills Required to Perform this Position:

  • Strong written and verbal communication, set priorities, handle multiple tasks, problem solving, decision making, interpret data, detail oriented, accurate, analytical, organize, read/write;
  • Proficient in understanding and communication of the spoken and written English language, meet established deadlines
  • Ability to establish and consistently implement appropriate boundaries with staff and clients
  • Strong crisis management, conflict resolution and de-escalation skills
  • Must show aptitude for developing and working as part of a team
  • Ability to demonstrate cultural competency and sensitivity

Preferred Skills for this Position:

  • Five (5) years experience in an administrative capacity that includes staff oversight, employee performance appraisals and fiscal management
  • At least ten (10+) years exempt level experience in the field of Domestic Violence.
  • Dependable, collaborative, have regular/dependable attendance, be prompt, positive mindset, flexible, organized
  • Able to work flex schedule when program needs require which may include weekends and holidays
  • A confident self-starter who can develop effective business relationships, both internally and externally while brokering buy-in from all stakeholders

Southern California Alcohol and Drug Programs, Inc. (SCADP) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law