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Assistant Operations Manager

Residential Alcohol & Drug Treatment | Downey, CA | Full Time

Job Description

About Us:

Southern California alcohol and drug program

 Southern California Alcohol and Drug Programs, Inc. (SCADP) was established in 1972 in a grassroots effort by community members seeking alternatives to prison for individuals with substance use disorder (SUD). SCADP is a
 501 (c) (3) non-profit organization providing residential treatment services and outpatient counseling services to individuals throughout Los Angeles. Offering services with a continuum of care to underserved and disadvantaged populations.

JOB SUMMARY AND PURPOSE

This position assists the supervision of multiple programs providing to clients individualized assistance through access to service linkages, counseling, life planning, and various crisis intervention methods in order to prepare individuals for further success.  The Assistant Operations Manager provides administrative oversite for SCADP Residential and Non-Residential programs.  Reporting to the Operations Manager and coordinating with clinical leadership, the Assistant will perform the following tasks:

  • PROGRAM DEVELOPMENT: Assist in crafting program objectives, metrics, tools, data and policy to determine program effectiveness.  Craft individual performance goals, and help refine service delivery for SCADP in accordance with the various grant/contract/state requirements.
    • Collaborate with stakeholders the program policies, procedures, plans, and associated communications needed to operate the residential and non-residential programs
    • Develop best practices and tools for management of residential and non-residential programs
  • SUPERVISION OF PROGRAMS – Supervise SCADP Program leadership to achieve grant objectives; ensure program records are accurate and complete; monitor compliance with budget, regulatory and policy guidance. 
    • Lead and Mentor SCADP Program Managers and employees, ensure and develop effective leadership, timeliness and follow-through
    • With the Operations Manager and Clinical Leadership, develop required competencies in both Program Leadership and program staff
    • Overseeing facility operations, in conjunction with Program Managers and Human Resources, ensuring compliance with employment regulations and rules
    • Overseeing legal, regulatory, health and safety standards across SCADP facilities
    • Ensuring all services to clients are properly recorded: every client intake along with the subsequent case management documentation in both a hard (paper) and soft (electronic health record (EHR)) file format
  • TRAINING: Plan, monitor and execute training for the SCADP teams on program requirements, tools, and methods to meet those requirements, including required credentials and continuing education
    • Publish program and project expectations to team members in a timely and clear fashion
    • Plan, conduct and record required in-service training
    • Delegate tasks and responsibilities to appropriate personnel
  • COORDINATE MULTIPLE PROGRAMS: coordinate the efforts of multiple teams of staff engaged in various programs 
    • Monitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services provided, report to Operations Manager.
    • Evaluate program effectiveness; make proposals to Operations Manager
  • BUDGETING: Oversee subordinate program spending, prepare monthly budget reports 
    • Assist Operations Manager and Program Managers estimate and plan future budgets
    • As directed by Operations Manager, analyze budget, reports, and program goals
  • COMMUNICATIONS AND COLLABORATION
    • With the Operations Manager, craft communications with funder on an ongoing basis relating to programmic goals and address other funder issues
    • Collaborate with community partners for services and housing opportunities to program participants
    • Collaborate with other VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunities
  • CARF ACCREDATION: Collaborate with the VOALA Project Manager – CARF Accreditation, to assist the analytical and project documentation work that supports the accreditation process, and coordinate SCADP participation in the assessment, measurement, and reporting of ongoing compliance with the Commission on Accreditation of Rehabilitation Facilities standards.
  • Assist and participate in community outreach efforts to gain and maintain community support
  • Other duties as required and may be subject to change

Qualifications

REQUIREMENTS:

  • Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

EDUCATION:

  • Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)

EXPERIENCE:

  • Minimum of 4 years of experience in Social Services Program Management, Coordination or Supervision
  • Minimum of 3 years of direct staff management experience in Homeless Services, Department of Mental Health and/or Substance Use Disorder (DMC) Programs, or other program for underserved populations
  • Budget Management / Oversight Experience
  • Experience with CARF or other professional accreditation process
  • Experience serving clients with multiple modalities.

KNOWLEDGE:

  • Strong knowledge of case management ethics, HIPAA, Programmatic standards of operation and clinical engagement, clinical documentation methods, client focused ideology
  • Knowledge of best business operation practices
  • Knowledge of Social Services Program Development and Grant or other funding solicitation/administration
  • Knowledge of regulations and best practices regarding public-funded grants and contracts (Including, but not limited to CCR Title 22.

TECHNOLOGY SKILLS:

  • Proficiency with Microsoft Office, included but not limited to Word, Excel, PowerPoint and Outlook
  • Strong knowledge of Database and report generation.

SKILLS AND ABILITIES:

  • Demonstrated excellent written and verbal English Language skills.
  • Demonstrated skills in working with participants from various backgrounds, particularly homeless individuals.
  • Demonstrated skill in program administration with budget oversight
  • Ability to work comfortably with target population
  • Conflict Management Skills
  • Must be flexible and willing to work weekends/evenings as necessary
  • Proven Expertise in relevant subject matter
  • Strong public speaking ability
  • Able to provide valuable expertise to senior management while mentoring junior staff
  • Able to organize and schedule team’s caseload, support efforts of subordinates towards program goals
  • Ability to coach and mentor staff
  • Demonstrated ability to perform under circumstances of possible emotional stress and conflict, including dealing with un-cooperative clients.
  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, with or without reasonable accommodation, including meeting qualitative and quantitative productivity standards.
  • Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards
  • Southern california alcohol and drug program

     

    Southern California Alcohol and Drug Programs, Inc. (SCADP) was established in 1972 in a grassroots effort by community members seeking alternatives to prison for individuals with substance use disorder (SUD). SCADP is a
     501 (c) (3) non-profit organization providing residential treatment services and outpatient counseling services to individuals throughout Los Angeles. Offering services with a continuum of care to underserved and disadvantaged populations.

COMPETENCIES:

  • Build rapport with those encountered in all aspects the work day.
  • Build trust, act trustworthy
  • Active listening (reflective listening)
  • Apply principles of client-centered, strength-based counselling (including the principles of the recovery model and trauma-informed practice)
  • Able to identify successes, challenges, and barriers impacting the completion of plans prepared for clients.
  • Apply principles of professional boundaries and ethics to on the job situations
  • Able to de-escalate threatening/volatile situations with clients, or in the workplace.

PREFERRED QUALIFICATIONS:

  • Master of Social Work or discipline related to Program services
  • History of working with multiple community partners, existing relationships a major plus.
  • Experience connecting clients to community and government resources
  • Bilingual in English and Spanish
  • Well informed of organizational priorities and procedures
  • Knowledge about community resources  
  • Knowledge of Harm Reduction Model
  • Experience with Electronic Health Records and other relevant databases used by partner service providers.

Southern California Alcohol and Drug Programs, Inc. (SCADP) is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law

This employer participates in E-Verify and will provide the federal government with your Form 1-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (OHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.