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Coach Development Associate

Coaching | San Francisco, CA | Full Time

Job Description

WHO ARE WE:

Sounding Board is the first-of-its-kind coaching enablement platform for large enterprises offering both the technology infrastructure and the coach network to enable and scale coaching practices organization-wide. A female-founded startup backed by top tier VCs with a vision to democratize access to coaching across all levels of an organization, Sounding Board combines a Saas, cloud-based management platform with a high quality, managed network of global coaches that can deliver remote, virtual 1:1, and group coaching at scale.  Our customers include large-scale enterprises like Intel, Kraft Heinz, Mozilla, Dropbox & Cloudera, and high growth companies across every industry such as Chime, Plaid, Zoom, and UserTesting. When companies partner with us they see a resulting increase in promotion, retention, and increase in critical leadership skills in their managers. SAP.iO foundry recognized Sounding Board as one of the top 7 HRTech startups in 2019. 

WHY SOUNDING BOARD:

  • We are a mission-driven company creating the next generation of leaders
  • Exciting, early-stage startup led by experienced, entrepreneurial founders
  • Backed by leading investors including Bloomberg Beta, Precursor Ventures
  • Competitive salary, and benefits
  • Remote working environment 
  • Passionate, diverse & inclusive team 
  • Coaching & Wellness benefit – Every employee gets a 1:1 coach & monthly wellness stipend.
  • Open PTO – take time when you need it
  • Full Health benefits

WHAT IS THE OPPORTUNITY

With a personal commitment and investment in ongoing learning and professional development, the successful candidate will support the Coaching Services Team to coordinate the coach growth opportunities and learning management system for our comprehensive, competency-based talent development program for leadership and executive coaches. The candidate will partner closely with the director of coach development to coordinate all Sounding Board sponsored learning events and with the director of coaching integrity to coordinate recruitment and hiring efforts of a global network of coaches. The candidate will also lead the implementation of a learning management system for Sounding Board, with the support of an external vendor, which will be leveraged by Sounding Board coaches and employees, customer company coaches, and other stakeholders identified over time.

The candidate will also partner closely with Sounding Board staff to successfully bridge the business side of the enterprise with the coaching side of the enterprise to align all of the organization’s functions with its commitment to being a coach-focused, leadership development organization. Through our talent development program, Sounding Board will maintain the highest caliber of coaches in the coaching industry and will provide consistent, quality coaching services across all tiers of leadership.

WHAT WILL I BE DOING

  • Lead the implementation of a learning management system for Sounding Board through partnership with an external vendor and direction from the leaders of the Coaching Services team

  • Upon implementation, maintain all of the content, organization, and structure of the learning management system to meet the ever evolving needs of the Coaching Services team

  • Coordinate all of the logistics for our comprehensive, competency-based talent development program for the global Sounding Board coach community, which is comprised of development opportunities for future Sounding Board coaches, coach onboarding training and supervision for newly contracted coaches, as well as continued professional development opportunities for our global community of contracted coaches

  • Coordinate the execution of an evaluation for all coach growth opportunities and regularly analyze the evaluation data collected to inform the development of future coach growth opportunities

  • Lead the coordination of logistics for our robust coach recruitment, interview, and hiring processes within the learning management system (and complementary systems), with direction and support from the director of coaching integrity

  • Provide support to coach applicants in navigating the learning management system as they go through the application and hiring process

  • Provide support to Sounding Board’s community of current and potential contracted coaches in identifying and participating in coach growth opportunities that meet their needs and navigating the learning management system

  • Coordinate the coach offboarding process for coaches leaving the organization

  • Coordinate relationships with external stakeholders and entities to bolster our talent development opportunities for coaches

  • Provide support to the director of coach development in continuous quality improvement efforts for of all developed and existing coach growth opportunities

WHAT EXPERIENCE/QUALIFICATIONS DO I NEED

  • Bachelor’s degree related to or relevant to adult learning and development

  • 3-5 years experience in coordinating adult learning and development experiences in a professional setting

  • 3-5 years experience working within and innovating within a learning management system

  • 3-5 years experience providing customer service to a variety of personalities

WHAT SKILLS DO I NEED

  • Demonstrated experience working within the Google and Microsoft Office Suite of products (e.g., Gmail, Google calendar, Google sites, Google slides, Microsoft Word, Excel, and PowerPoint)

  • Experience building trusted relationships with peers, colleagues, senior leaders, and customers

  • Ability to manage challenging customer experiences while staying calm under pressure

  • Knowledge of the professional coaching industry and (preferred) experience working with professional coaches

  • Demonstrated experience successfully planning and managing projects and programs of all sizes

  • Experience managing complex projects and demonstrated ability to achieve success both independently and through others

  • Ability to function strategically as well as tactically to successfully manage projects

  • Ability to identify and execute process improvements

  • Ability to work in team environment with collaboration across multiple functions, fostering collaboration and teamwork

  • Ability to work from a home office and with a dispersed team across multiple time zones

  • Excellent verbal, written, and oral skills

  • Dependable, positive, and detail-oriented with excellent follow-through skills

  • Strong decision-making, organization, and problem-solving skills

  • Experience in high growth or early stage startups and an ability to learn and adapt quickly