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Account Manager

Customer Success | Chicago, IL | Full Time

Job Description

About Us:

Solve is a SaaS technology company connecting employers & workforce organizations by empowering entry-level talent. Our community helps job seekers find the right careers, hourly jobs, training programs, career fairs and supportive services. 

We help employers and nonprofits save time and frustration of finding entry-level talent by discovering candidates they wouldn’t have found themselves. We also track hiring outcomes for companies that have mandates from the government. And best of all, we do it all in one, powerful platform.   

In return, Solve helps government, foundations, real estate developers and fortune 500s use real-time data to prove their impact, increase a pipeline of entry-mid level candidates or increase transparency.

Responsibilities:

  • Lead and manage customer engagement, including on-boarding, training, business reviews and executive briefings

  • Team with sales team to ensure customer success and growth

  • Expand the Solve experience and consistently seek new business opportunities by presenting, recommending, and upgrading customers to the next level

  • Monitor customer usage and adoption, and make course corrections as needed

  • Effectively renew customer subscriptions, with favorable terms and conditions

  • Facilitate customer on boarding, training and professional services engagements

  • Collaborate with customer partners and attempt to sell them on Solve

  • Provide accurate, timely reports, and forecasts, as needed, for management

  • Develop and maintain sophisticated knowledge of Solve’s products and services

  • Maintain current and accurate account information, pipeline data, forecasting and customer activity in Hub Spot

Requirements:

  • Superior communications skills; able to interact effectively at all levels of an organization
  • Proven record of meeting/exceeding individual goals 

  • Self-motivated, resourceful and confident

  • Comfortable managing a large volume of concurrent customer relationships

  • Track record of successful customer software adoption, customer engagement, and excellent customer satisfaction ratings

  • Ability to develop and implement strategic customer initiatives

  • Anticipates change and can deftly adjust priorities 

  • Ability to work independently and in a team environment

Bonus Points:

  • Experience in a SaaS company preferred but not required
  • Knowledge of the Entrepreneurial Operating System (EOS) preferred but not required
  • Experience using Zoom and Google Hangouts for video meetings/ training

  • Strong computer skills, including experience using Google G Suite, Office365, HubSpot, and Ring Central