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Spanish Speaking Account Manager, LATAM

Ad Operations | San Francisco, CA | Full Time

Job Description

About us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s revolutionizing the online travel advertising space?

Specializing in traveler path-to-purchase data for over a decade, Sojern is travel's direct demand engine for thousands of brands -- from global enterprises to boutique operators -- across the hotel, airline, cruise, transportation, tourism industries, and more. Analyzing the world's travel intent signals with its proprietary data science methods, the company delivered $10B in generated bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveler Platform.

Recognized on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, and Sydney.

 

The role:

As an Account Manager, you’ll have the opportunity to work with major brand advertisers in the fast-paced, online travel-advertising environment. You will play a critical role within the company through hands-on management of advertiser campaigns, driving renewals and upsells while developing and maintaining our partner relationships.

 

Responsibilities:

You will be the day-to-day contact leading existing digital advertising relationships for several key clients in Latin America, significantly influencing our commercial success in the region. This will primarily entail:

  • Applying a consultative approach to understanding your client’s goals and pain points, and presenting solutions that help their partnership with Sojern succeed.

  • Driving renewals, upsells and cross-selling of new products

  • Coordinating with sales, ad operations, and clients to ensure that campaigns launch on time and are successfully set-up to and exceed client’s goals

  • In collaboration with AdOps, analyzing campaign performance and providing recommendations that prioritize client satisfaction and maintain Sojern profitability

  • Providing campaign and traveller audience targeting strategies, and brainstorming new ideas and concepts to ‘wow ‘and grow current clients

  • Leading and delivering post-campaign analyses, reviews, and insights

  • With the support of our Insights Team, on a quarterly basis presenting deep, insights-driven recommendations on how best to optimize your clients’ digital advertising budgets

  • In collaboration with Sales, creating and executing six-month account plans

  • Staying up-to-date on LATAM’s Travel Industry, Programmatic Media, and Media Agency industries, news and trends such that you can effectively navigate our landscape and position yourself as a trusted partner for colleagues and clients alike

 

What you bring to the table:

  • You can confidently carry out client calls, meetings and deliver client presentations in Spanish

  • You have a solid understanding of the online advertising industry from having worked in it for 2-3 years in an account management or commercial role

  • You have a genuine desire to connect with clients at a personal and professional level (Clients are people too!)

  • You look forward to traveling 1-2 times per quarter to visit clients in Mexico and Colombia, and potentially other LATAM countries

  • You possess great time management, communication and organizational skills

  • You have experience working directly with clients in Latin America and have lived the region’s business culture

  • You’re empathetic, humble, energetic, comfortable owning-up to your mistakes (we all make them!) and solutions oriented with a positive/can-do attitude!

  • You have experience working within DBM or other DSP’s

  • You have a Bachelor’s degree in anything

  • While not required, great if you have experience working with DSP’s and 3rd party ad servers

 

Perks:

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Ownership: Lead creative and challenging projects

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Snacks: Variety of snacks in the office

  • Meals: Monthly catered lunches & happy hours

  • Wealth: Stock options

  • Time Off: Flexible vacation days

 

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.