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Senior Customer Success Manager

Commercial Team | San Francisco, CA | Full Time

Job Description

About Adphorus:

Adphorus is a travel marketing science company that provides travel brands with the tools and know-how to scale their revenues. The Adphorus platform makes executing a marketing science strategy automated, scalable and easy. Meanwhile, the Customer Success Team helps travel advertisers design good experiments, choose meaningful hypotheses to test, and derive insights and next steps to drive performance.

Adphorus is an official Facebook & Instagram Marketing Partner, working closely with brands like Expedia, trivago, Kayak, AirFrance, NH Hotel Group, and Traveloka.  Adphorus is a part of Sojern, travel’s direct demand engine for thousands of brands in the hotel, air, cruise, transportation, and tourism industries with 10 offices around the globe.

Welcome to our fast-moving, open and collaborative culture!  

 

About the role:

As a Customer Success Manager within Adphorus Team, you’ll have the opportunity to work with travel brands in the US and scale them on Facebook with Travel Marketing Science approach. You will play a major role within the company strengthening Adphorus offering in the market and establishing close relationships with travel advertisers.

 

Key Responsibilities:

  • Act as the primary point-of-contact for clients and build relationships with heads of business, marketing departments, and partners

  • Define clients' business needs and identify areas of opportunity to increase account growth and drive revenue  

  • Coordinate with sales, ad operations, data science, product development and external clients to ensure campaigns are successfully launched and meet client’s goals

  • Provide campaign strategies and brainstorm new ideas and concepts to wow potential clients and grow current clients

  • Maintain a comprehensive knowledge of their accounts and analyze and interpret performance data to provide optimization recommendations and client facing reporting

  • Provide Facebook training to clients, deliver account management for our platform, analyse data and provide proactive recommendations

  • Provide high-quality service and drive the bar higher for client satisfaction

  • Partner closely with data science, product and development teams internally to drive platform innovation and company growth

  • Coordinate closely with sales team to expand market presence

  • Proactively drive idea generation and innovation to improve process, tools and efficiency

  • Support sales team on all active opportunities and trials

  • Join sales meetings as subject matter expert for Facebook

 

Required Experience and Skills:

  • Native or bilingual in English

  • 5+ years of working experience in the online advertising industry, with preferable experience in running & optimising Facebook ads

  • Experience in Facebook marketing is a MUST

  • Understands Facebook ad models, targetings and campaign optimization

  • Ability to understand the clients' business goals, to anticipate future needs and help determine the ideal solution

  • Proven ability to manage multiple clients/ projects at a time while paying strict attention to deliverables

  • Self motivated who thrives in a fast-paced environment

  • Excellent written and oral communication skills  

  • Proficiency in Excel and PowerPoint/Keynote

  • Bachelor's degree preferably from a quantitative subject (preferably in engineering)

 

Perks:

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Ownership: Lead creative and challenging projects

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Snacks: Variety of snacks in the office

  • Meals: Monthly catered lunches & happy hours

  • Wealth: Stock options

  • Time Off: Flexible vacation days

 

At Adphorus, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.