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Sales Operations Analyst

Ad Operations | London, United Kingdom | Full Time

Job Description

About Us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s in the online travel advertising space?

Sojern works with 93% of the Fortune 500 travel companies and has spent more than a decade analyzing the complete traveler path to purchase. We drive travelers from dream to destination by activating multi-channel branding and performance solutions on the Sojern Traveler Platform for more than 8,500 customers around the world.

Sojern made Deloitte’s Technology Fast 500 list for the last 6 years in a row, and was recognized on the Top Company Cultures list by Entrepreneur Magazine and named a Best Place to Work by AdAge. The company is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, Omaha, Paris, and Singapore.

Need more convincing that Sojern is a great place to work? Check out our Glassdoor reviews!

The Role: 

Sojern is looking for a talented Business Analyst to join our Sales Operations team. We are a rapidly growing company, and we want you to be part of this amazing growth and expansion. We have an incredible product and exceptional employees. Join us in providing the best experience to our employees and clients.

We are looking for a team member to support the EMEA & APAC commercial teams. The Business Analyst will own and develop Tableau dashboards that provide visibility to make our teams more successful and efficient. This position is versatile, the sales operations department plays a key role in many important company initiatives, so each project is quite different and allows the analyst to develop in many different skill sets. 

This position is located in London and reports to the Manager of Sales Ops Analytics in Omaha, NE, USA.

The Team:

This role will be a member of the high-functioning SalesOps Team. We are dedicated to providing an exceptional user-experience for our business partners. This role will have the ability to interact with other teams at all levels in the organization, allowing the opportunity to add significant value to all Sojern employees. 



  • Possess a masterful understanding of Sojern data, products/solutions, team functions and be able to interact effectively with Sojern’s systems (BigQuery, Tableau & Salesforce)

  • Provide reporting and analysis for sales leadership, sales, & account management

  • Maintain existing reports and proactively drive ad hoc reporting aimed at process optimization/automation

  • Independently identify appropriate reporting and analysis in support of sales efficiency 

  • Assist in the development and maintenance of accurate sales forecasting.

  • Troubleshoot data discrepancies or exceptions and effectively communicate outcomes to sales leaders.

  • Innovate on tools, processes and procedures related to variable pay administration, including but not limited to leveraging SalesForce, BigQuery, and Tableau to support and strengthen the commercial team.

  • Become familiar with Sojern’s sales cycle and business initiatives

  • Assist in the effort to provide guidance/training with groups outside of the commercial team to ensure effective communication, understanding, and buy-in.

  • Develop internal relationships with stakeholders such as Sales AEs & Leadership, Account Managers (AMs), Product managers and Marketing to provide insight & leadership through data.

  • Duties may include supporting multiple markets, leading to after-hour calls and potentially traveling internationally.


What you bring to the table:

  • Bachelor’s Degree or related experience (preferred in business, marketing, or a related field)

  • 3+ years operations or analytics experience

  • 2+ years of Tableau & SQL experience

  • 2+ years of Salesforce experience

  • Advanced MS Excel skills including complex formulas, pivot tables, data filters/sorts 

  • Self-motivated, willing to learn new technologies and able to work independently & cross-functionally

  • Goal-oriented, passionate, high-energy professional with a “no excuses” attitude

  • Excellent oral and written communication skills

  • Must be comfortable and competent in communications to veteran sales representatives and executives both internally & externally 

  • Possesses the drive to participate and succeed in the growth of an extremely fast-paced, exciting company

  • Strong computer skills with experience using MS Office, Google and SalesForce applications


  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment
  • Opportunities: Be part of a growing team with training and support to help you grow
  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations
  • Competitive Localized Benefits
  • Ownership: Lead creative and challenging projects
  • IATA travel discount
  • Time off: 25 vacation days per annum plus national public holidays

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status.