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Programmatic Account Manager

Account Management | London, United Kingdom | Full Time

Job Description

About Us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s in the online travel advertising space?

Sojern works with 93% of the Fortune 500 travel companies and has spent more than a decade analyzing the complete traveler path to purchase. We drive travelers from dream to destination by activating multi-channel branding and performance solutions on the Sojern Traveler Platform for more than 8,500 customers around the world.

Sojern made Deloitte’s Technology Fast 500 list for the last 6 years in a row, and was recognized on the Top Company Cultures list by Entrepreneur Magazine and named a Best Place to Work by AdAge. The company is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, Omaha, Paris, and Singapore.

Need more convincing that Sojern is a great place to work? Check out our Glassdoor reviews!

The Role:

Sojern is seeking an Account Manager to work with travel clients in the fast-paced, online advertising environment. You will play a critical role within the company through hands-on management of advertiser campaigns while establishing, developing and maintaining our client relationships.

Responsibilities:

  • Coordinating pre-sale activities including working closely with the sales team during the RFP process to ensure accounts are set up for success

  • Lead the day-to-day, post sales relationship with a portfolio of digital advertising clients

    • Take ownership of your book of business to drive client satisfaction, ensure campaign success, and gain renewals and upsells

    • Grow revenue through pitching new products and channels

    • Project manage advertiser onboarding and setup in collaboration with the Ad Operations team, ensuring a smooth, reliable and efficient service

    • Coordinate with Analyst and Insight teams to  analyze campaign performance and industry trends, and provide recommendations

    • Meet client KPIs, goals and objectives

    • Coordinate billing for clients on a monthly basis

  • Partner closely with internal teams on day-to-day operational processes and larger, high-impact strategic improvements

  • Present campaign results and insights, as well as Business Reviews to clients on a regular basis

  • Monitor and influence campaign delivery, troubleshoot issues and provide optimization and/or upsell opportunities across products

  • Manage your own book of business and partner with a Senior Account Manager on major strategic accounts.

What you bring to the table:

  • 2-4 years overall experience in digital and programmatic advertising and/or travel marketing preferred.

  • Proficiency in a European language, particularly Spanish or Italian, preferred.

  • Proficiency in standard business and sales software, including Salesforce, Gsuite, and Microsoft Office products preferred

  • Ability to handle multiple projects & clients on any given day

  • Great time management and organizational skills

  • Adaptability for working across a multicultural client base in European timezones

  • Experience working with a DSP (Xandr, DV360, The Trade Desk) and/or Social Media platforms preferred.

  • Strong understanding of the online advertising industry landscape.

  • Travel Required - up to 15% subject to circumstances.

Perks:

  • Opportunity: join a growing team at the confluence of the travel and advertising industries.

  • Compelling clients: we partner with people from the beaches of the Balearics to the Northern Lights of Norway.

  • Development: world class training and support to help you develop professionally

  • Collaboration: participate in global projects with coworkers across borders and departments.

  • Culture: vibrant and fun company culture with frequent events, social clubs and a commitment to our company values.

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations.

  • Wealth: Stock options.

  • Competitive localized benefits

  • Time off: 25 vacation days per annum plus national public holidays


At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status.