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People Operations Manager, APAC

Human Resources | Singapore, Singapore | Full Time

Job Description

About Us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s in the online travel advertising space?

Sojern works with 93% of the Fortune 500 travel companies and has spent more than a decade analyzing the complete traveler path to purchase. We drive travelers from dream to destination by activating multi-channel branding and performance solutions on the Sojern Traveler Platform for more than 8,500 customers around the world.

Sojern made Deloitte’s Technology Fast 500 list for the last 6 years in a row, and was recognized on the Top Company Cultures list by Entrepreneur Magazine and named a Best Place to Work by AdAge. The company is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, Omaha, Paris, and Singapore.

Need more convincing that Sojern is a great place to work? Check out our Glassdoor reviews!

The Job :

Sojern is looking for a dynamic People Operations Manager to add to our incredible global People Ops Team. We have an incredible product and exceptional employees. Sojern is the place to be! Join us in providing the best HR experience for our employees. 

We are looking for a People Operations Manager that can help us take our People Ops Team to the next level in Asia Pacific. We work hard to deliver exceptional People Operations Services to our employees.  Whether it’s working with our immigration lawyers, assisting managers with challenges of a growing company, or just ensuring that everyone has competitive benefits, you’re on it!

You:

You thrive in the world of People Operations and the excitement that a global startup brings. You excel in a fast-paced, high-growth, and ever-changing environment. You can readily adapt to any situation and are excited to roll-up your sleeves and create something new. You aren’t above doing the little things, but you’re ready to tackle the big projects, too. You live for jam-packed days, but always have time to support a team member. Oh, and having fun is a must!

Primary Responsibilities: 

  • Build the structure - Assist with the development, implementation and coordination of HR policies and programs across Asia Pacific (This role is not about running the plays from your standard corporate handbook – you’ll need to think outside of the box here.)

  • Hire top talent  - Work collaboratively with our Senior Recruiter and global hiring managers to understand business objectives, role requirements and leveling. Provide training, coaching and general guidance to hiring managers on interviewing best practices when needed. Deliver ongoing interview training for interviewers and hiring managers.

  • Welcome to Sojern - Manage the new hire onboarding program and entire employee lifecycle for Asia Pacific

  • Help us learn - Assist with coordination of training, compliance efforts and professional development events, classes, etc.  

  • Be the best – Help elevate our employee engagement and performance feedback program

  • Plan for our future - Participate in the development and implementation of employee retention, succession and workforce plans

  • Be truly international - Manage immigration processes and prepare immigration filings and internal transfers

  • Organize - Participate in developing and improving People Ops systems

  • Employee Engagement - Independently own all Employee Employment and Engagement activities

  • Socialize! - Coordinate employee meetings, gatherings and other events (we’re a social group so we have lots of them!)

  • Assess how we’re doing - Implement and utilize People Ops metrics to measure performance and make sure we’re on the right track

  • Time away – Manage employee leaves, Maternity, Paternity and Leave of Absences.

  • And yes, there’s the paperwork – Manage regional payroll preparation, offer letters, contracts, commission plans, transfers, IP agreements, etc.

Requirements:

  • Degree required, HR certification preferred

  • At least 6+ years of proven, progressive HR experience in a global fast moving and high growth environment

  • Working for a multinational company is a must

  • Startup experience is a plus

  • A strong knowledge of, and experience with, HR practices, immigration process, laws, and application for Singapore, Australia, Hong Kong and Indonesia

  • Experience coaching managers and employees through high scale growth

  • Superior understanding of the importance of maintaining confidentiality

  • Ability to interact with employees at all levels of the organization

  • Experience using performance management, applicant tracking, and engagement surveys

  • Outstanding project management and communication skills 

  • The ability to manage multiple competing priorities and to constantly re-prioritize 

  • An extremely high sense of urgency and ability to work in fast-paced, ever-changing environment

  • An outstanding focus on achieving a high level of customer service

  • A sense of humor and ability to strike up a conversation with anyone

  • Comfortable with metrics and interpreting what they mean

  • Must have strong experience using all Google Apps, PowerPoint, Applicant Tracking Systems, and Excel

  • This role will report to the Director, People Operations for EMEA and APAC

  • This role will be based in our Singapore Office. 

Perks:

  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Competitive Localized Benefits

  • Ownership: Lead creative and challenging projects

  • IATA travel discount

  • Time off: 20 vacation days per annum plus national public holidays

 

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.