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Globalization Program Manager

Product Management | San Francisco, CA | Full Time

Job Description

Travel: “It leaves you speechless, then turns you into a storyteller” Want to join a company on the cutting edge of technology and travel?

 

Want to be part of a fantastic and fun team that’s revolutionizing the online travel marketing space?

 

We are seeking a dynamic Program Manager to execute against Sojern’s Property Solutions Business Unit to help us launch new global markets and drive new product adoption through our teams around the world. As the Program Manager, you will be helping our product and commercial teams ensure we are localizing our offerings for hoteliers and destinations across Latin America, Europe, and Asia Pacific.

 

You will be based out of our San Francisco headquarters, with connections to our offices in Omaha, New York, London, Dublin, Paris, Sydney, Hong Kong, Istanbul, Dubai and Singapore. You will report into the VP Product, Property Solutions.

 

Who are we?

Sojern is a team of passionate travel and technology enthusiasts building travel’s leading performance marketing engine. Through the Sojern Traveler Platform and billions of traveler intent signals across online and mobile channels, we put more heads in beds and travelers in towns for our clients worldwide. Due to our focus on customer success, we have earned the distinction as the fastest growing travel technology company on the Deloitte Technology Fast 500 for 5 years in a row.

 

Our Property Solutions team drives direct demand for individual hoteliers, destination, and convention and visitors bureaus while increasing revenue and customer connections. Sojern is a global company, working with top travel brands and independent hotels in North America, Latin America, Europe, Middle East, Africa, and APAC.

 

What will you be doing?

  • Working closely with product leads to ensure that products are developed to meet regional needs

  • Owning and driving the overall translations prioritization process for our customer facing applications, support materials, and go-to-market collateral

  • Working with the ad operations team to define and document a clear process for localization of ad copy, content, and digital assets across sem, mobile, display, facebook, video, native and meta-search

  • Coordinating with product, marketing, and commercial leaders in Dublin, Singapore, and Omaha to ensure cross-functional alignment and smooth product rollouts

  • Researching market specific payment methods, collection compliance, and liasoning with legal and finance teams to ensure a coordinated approach and defined processes

  • Evangelizing global needs for internal teams and customers across the property solutions organization

  • Managing multiple workstreams, driving prioritization, ensuring timely execution, and effectively communicating to cross-functional stakeholders

  • Researching global and local vendors in the online advertising and travel technology space for potential partnership opportunities

 

You will be great at:

  • Managing multiple projects and collaborating effectively with other people and departments in a fast-paced, dynamic environment

  • Building, maintaining and circulating project plans/timelines

  • Working with teammates, customers, and partners from different cultures and backgrounds to execute against shared goals

  • Communicating - in both written and oral form - to engage our internal teams on product knowledge and positioning as well as external stakeholders around the world to understand their needs and drive product adoption  

  • Prioritizing - you will take a methodical approach into prioritizing needs and will take into account competitive advantages, process improvements, strategic imperatives and growth in business opportunity

  • Understanding and addressing customer needs

  • Self-motivation; exhibiting strong self-management and a sense of urgency

  • Exercising a test and learn mentality and exhibiting strong analytical skills

 

You will have:

  • Bachelor’s degree from an accredited college or university.  Master’s degree preferred

  • 6 years+ experience of relevant project management, program management and/or  product marketing

  • Relevant experience localizing applications or online marketing across multiple countries and languages

  • Experience working with hoteliers, destinations, management companies, and/or technology providers.

  • Experience in online travel, travel-tech, and/or programmatic advertising

  • WIllingness to travel domestically and internationally (~25% of the time)

 

You will live our Values:

  • Win as a Team

  • Be Genuine

  • Center Around the Customer

  • Deliver WOW!

  • Champion Diversity

 

Perks:  

  • Culture: Our team loves a good time

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Travel: Visit teammates and customers across the globe

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Ownership: Lead creative and challenging projects  

  • Meals: Monthly catered lunches & happy hours

  • Flexible vacation days

  • Wealth: Stock options

 

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.