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Director of Account Management

Ad Operations | San Francisco, CA | Full Time

Job Description

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s revolutionizing the online travel advertising space?


Sojern is travel's leading data-driven performance marketing engine. Through its Sojern Traveler Platform and billions of traveler intent signals across online and mobile channels, Sojern puts more heads in beds and travelers in town for its clients worldwide. Currently one of the fastest growing travel tech companies, Sojern works with top travel brands and independent hotels in North America, Latin America, Europe, MEA and APAC. The company is headquartered in San Francisco, with key offices in Dubai, London, New York, Omaha and Singapore. For more information, please visit

Sojern has been called "the most successful Big Data marketer in travel" and earned the fastest growing travel technology company distinction on the Deloitte Technology Fast 500 for 3 years running.  In 2016, Sojern was named one of the best places to work by San Francisco Business Times. Welcome to our fast-moving, open and collaborative culture.  


The Job:

Sojern is looking for a dynamic leader to manage our US Tourism and LATAM account management teams.  This position will partner with our Tourism and LATAM sales leaders on sales and account strategy, supervise a team of account managers and be responsible for delivering the highest level of client success.  You and your team will manage and influence some of the largest Tourism and LATAM accounts in the world including Disney, Universal Studios, Seaworld, Texas Tourism, Melia and Hard Rock Hotels.  To thrive, candidates must be able to build and develop a team, establish trust-based client relationships and have deep experience in online media including performance based, programmatic advertising.



  • Manage a team of 10+ account managers focused on the US Tourism vertical and LATAM region across multiple offices.

  • Transition the AM team from a technical, console focus to one that is more client facing and influential with renewals, upselling and cross-selling.

  • Partner with the Tourism and LATAM GMs and sellers on sales, account and campaign strategy.

  • Oversee the successful campaign management of performance based advertising campaigns.

  • Lead the hiring, onboarding, development and mentoring of a growing team.

  • Drive innovation and process improvement to generate efficiencies for Sojern and our clients.

  • Provide leadership to the broader Ad Ops team within the SF office.



  • Bachelor's degree in Business or related field.

  • 7+ years industry, Account Management and job-related experience.  Ad trafficking and campaign optimization experience preferred.

  • Experience hiring and managing a team for 5+ years.

  • Experience managing and influencing high profile clients.

  • Capability to manage multiple projects in a fast-paced, deadline-driven environment.

  • Ability to interpret business partner and client objectives, identify next steps and execute with minimal supervision.

  • Technical skills include experience with at least one DSP, and MS Office applications.  DBM and Tableau experience preferred.

  • Excellent communication and organization skills.

  • Proven track record of exceeding expectations.

  • Willing to travel.


  • Culture: Our team loves a good time

  • Snacks: Well-stocked kitchen to fill your breakfast, lunch, and snack needs

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Ownership: Lead innovative and challenging projects

  • Meals: Monthly catered lunches & happy hours

  • Flexible Time Off 

  • Wealth: Stock options

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.