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Customer Success Manager

Commercial Team | New York, NY | Full Time

Job Description

About Adphorus:

Adphorus is a travel marketing science company that helps travel brands grow with the best Facebook marketing experience through an intelligent platform and excellent support. It makes sure Facebook and Instagram marketing management is easy, automated, and efficient.

 

Adphorus is an official Facebook & Instagram Marketing Partner, working closely with brands like Expedia, trivago, Kayak, AirFrance, NH Hotel Group, and Traveloka.  Adphorus is a part of Sojern, travel’s direct demand engine for thousands of brands in the hotel, air, cruise, transportation, and tourism industries with 11 offices around the globe. Adphorus is based in Istanbul and Berlin, looking for individuals who want to grow within our talented team!

 

Welcome to our fast-moving, open and collaborative culture!  

 

About the role:

As a Customer Success Manager within Adphorus team, you’ll have the opportunity to work with travel brands in US and scale them on Facebook with Travel Marketing Science approach. You will play a major role within the company strengthening Adphorus offering in the market and establishing close relationships with travel advertisers.


 

Key Responsibilities:

  • Act as the primary point-of-contact for clients and build relationships with heads of business, marketing departments and partners

  • Define clients' business needs and identify areas of opportunity to increase account growth and drive revenue  

  • Provide Facebook training to clients, deliver account management for our platform, analyse data and provide proactive recommendations

  • Partner closely data science, product and development teams internally to drive platform innovation and company growth

  • Coordinate closely with sales team to expand market presence

  • Support sales team on all active opportunities and trials

  • Join sales meetings as subject matter expert for Facebook

 

 

Required Experience and Skills:

  • Native or bilingual in English

  • 2+ years of working experience in the online advertising industry, with preferable experience in running & optimising Facebook ads  

  • Experience in Performance Advertising is a MUST

  • Understands Facebook ad models, targetings and campaign optimisation

  • Ability to understand the client’s business goals, to anticipate future needs and help determine the ideal solution

  • Proven ability to manage multiple clients/ projects at a time while paying strict attention to deliverables

  • Self motivated who thrives in a fast-paced environment

  • Excellent written and oral communication skills  

  • Proficiency in Excel and PowerPoint/Keynote

  • Bachelor's degree preferably from a quantitative subject (preferably in engineering)

 

Perks:

  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Snacks: Well-stocked kitchen

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Medical insurance coverage

  • Ownership: Lead creative and challenging projects

  • Wealth: Stock options

  • Time off: Flexible vacation days

 

At Adphorus, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.