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Customer Success Associate

Account Management | Singapore, Singapore | Full Time

Job Description

About us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s revolutionizing the online travel advertising space?

Built on a decade of expertise analyzing the complete traveler path to purchase, Sojern drives travelers from dream to destination. The company delivered $13B in bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveler Platform.

Recognized on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, Sydney, and Istanbul.


The role:

As a Customer Success Associate in SMB team, you will play a critical role within the company through hands-on management of advertiser campaigns while developing and maintaining our partner relationships.

If you thrive in a fast-paced, innovative and collaborative environment, and are excited by the prospect of helping to establish and grow a new regional office, then Sojern is the place for you!

  • Manage all aspects of campaign execution from onboarding to post-launch

  • Provide campaign strategies and brainstorm new ideas and concepts to wow potential clients and grow current clients.

  • Attend client meetings and prepare and deliver presentations to clients directly

  • Partner closely with internal teams on day-to-day operational processes and larger, high-impact strategic improvements —with special focus on our business in South East Asia

  • Coordinate with sales, ad operations, and external clients to ensure campaigns are successfully launched and meet client’s goals

  • Make recommendations for campaign improvement to sales and clients, including providing feedback on creatives

  • Resolve customer and operational problems during campaigns, providing general technical support on products

  • Provide high-quality service and achieve customer satisfaction


What you bring to the table:

  • Bachelor’s Degree in Business, Marketing, Finance, Accounting or a related field

  • At least 2-3 years account management experience

  • An understanding of the ad-tech landscape

  • Ability to liaise with regional clients, managing multiple accounts while providing exceptional client service

  • Experience in working with high-value client and chains

  • Experience with some or all of the following platforms: DBM, DCM, Salesforce

  • A keen interest or understanding of the Programmatic, Exchange, Network & Display space

  • Experience in Hospitality Industry

  • Strong analytical ability that leverages our data-driven platform to produce successful campaigns

  • Excellent written and verbal communication skills

  • Experience running or managing SEM or Facebook campaign a plus

  • Willing to wear multiple hats and roll up your sleeves to get the job done

  • Experience in communicating and writing in Tagalog and English. Able to converse in other Tagalog dialects is a plus.


Perks:

  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Snacks: Variety of snacks in office

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Competitive Localized Benefits

  • Ownership: Lead creative and challenging projects

  • IATA travel discount

  • Time Off: 20 vacation days per annum


At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.