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Customer Success Associate

Account Management | Singapore, Singapore | Full Time

Job Description

About Us:

Want to join a company on the cutting edge of technology and travel? 

Sojern provides digital marketing solutions for the travel industry. Powered by artificial intelligence and traveler intent data, Sojern activates multi-channel marketing solutions to drive direct demand. More than 10,000 hotels, attractions, tourism boards and travel marketers rely on Sojern to engage and convert travelers around the world.

Sojern made Deloitte’s Technology Fast 500 list 6 years in a row, was recognized on the Top Company Cultures list by Entrepreneur Magazine and named a Best Place to Work by AdAge. The company is headquartered in San Francisco, with teams based in Dubai, Dublin, London, Mexico City, Omaha, Paris, and Singapore.

The role:

As an Associate Account Manager in the commercial team, you will play a critical role within the company through hands-on management of advertiser campaigns while developing and maintaining our partner relationships.

If you thrive in a fast-paced, innovative and collaborative environment, and are excited by the prospect of helping to establish and grow a new regional office, then Sojern is the place for you!

  • Lead the day-to-day, post sales relationship with a portfolio of digital advertising clients

  • Attend client meetings and present Quarter/Monthly Business Review to clients directly

  • Take ownership of your book of business to drive relationships and growth with your clients leading to renewals and upsells, ensuring campaign success and client satisfaction

  • Coordinate with AdOps, analyze campaign performance and provide recommendations to ensure client satisfaction

  • Monitor and influence campaign performance and provide optimization requests when required.

  • Partner closely with internal teams on day-to-day operational processes and larger, high-impact strategic improvements —with special focus on our business in Asia Pacific.

  • Able to troubleshoot and resolve campaign set-up related issues with the customer

  • Able to manage large volumes of live campaigns

What you bring to the table:

  • Bachelor’s Degree in Business, Marketing, Finance, Accounting or a related field

  • At least 2-3 years account management experience

  • An understanding of the ad-tech landscape

  • Ability to liaise with regional clients, managing multiple accounts while providing exceptional client service

  • Experience in working with high-value client and chains

  • A keen interest or understanding of the Programmatic, Exchange, Network & Display space

  • Experience in Hospitality Industry

  • Strong analytical ability that leverages our data-driven platform to produce successful campaigns

  • Excellent written and verbal communication skills

  • Experience running or managing SEM or Facebook campaign a plus

  • Willing to wear multiple hats and roll up your sleeves to get the job done

  • Experience in communicating and writing in English. Able to converse in Mandarin or Indonesia Bahasa is a plus.

Perks:

  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Competitive Localized Benefits

  • Ownership: Lead creative and challenging projects

  • IATA travel discount

  • Time Off: 20 vacation days per annum

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status.