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Credit & Collection Analyst

Finance | Omaha, NE | Full Time

Job Description

About Us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s in the online travel advertising space?

Sojern works with 93% of the Fortune 500 travel companies and has spent more than a decade analyzing the complete traveler path to purchase. We drive travelers from dream to destination by activating multi-channel branding and performance solutions on the Sojern Traveler Platform for more than 8,500 customers around the world.

Sojern made Deloitte’s Technology Fast 500 list for the last 6 years in a row, and was recognized on the Top Company Cultures list by Entrepreneur Magazine and named a Best Place to Work by AdAge. The company is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, Omaha, Paris, and Singapore.

Need more convincing that Sojern is a great place to work? Check out our Glassdoor reviews!

The Role:

Sojern is looking for a dynamic Credit & Collection Analyst to add to our accounting team. We are a rapidly growing company, and we want you to be part of this amazing growth and expansion. We have an incredible product and exceptional employees. Join us in providing the best experience to our employees and clients.

We are looking for a Credit and Collection Analyst  that will have comprehensive ownership of the accounts receivables and provide accounting support to the commercial team in the US. This position is located in Omaha and reports to the US Collections Lead.

Primary responsibilities:

  • Performs analysis over accounts receivable, monitoring overdue accounts and identifying sustainable strategies to improve DSO and reduce bad debt write-offs.

  • Builds relationships with customers to safeguard recurring timely payment.

  • Sends statements of accounts to customers monthly.

  • Comfortable with contacting customers by phone and email to collect on overdue balances.

  • Keeps track of delinquent accounts and maintains files on the financial status of accounts.

  • In depth knowledge of  Sojern products, with the ability to explain contractual obligations to customers and ensure that contracts are executed correctly.

  • Communicates effectively with Sojern’s Account Managers and Sales Managers, providing and gathering the necessary information for invoice disputes and discrepancies.

  • Sends out notices to overdue accounts – reaches out to customers with unpaid debt to resolve aged receivables.

  • Verifies payments and provides instructions on payment allocation.

  • Helps on checking data accuracy and attaching additional documentation before sending invoices to customers.

  • Participates and contributes to process improvement initiatives.

What you bring to the table:

  • Bachelor’s degree, with a major in accounting, finance, or relevant field.

  • 4 years previous, relevant experience. 

  • Understanding of billing and revenue processes and experience using general ledger software.

  • Ability to work independently and adapt to a quickly changing and fast-paced environment.

  • Demonstrates skills in troubleshooting collection problems.

  • The ability to manage multiple competing priorities and to constantly re-prioritize.

  • Ability to take charge and be persuasive in the interaction with both internal and external customers.

  • Meticulous attention to details in a complex process.

  • An outstanding focus on achieving a high level of customer service.

  • Critical thinking, with a strategic approach to problem solving.

  • Outstanding MS Excel skills.

  • Desire to grow within a rapidly scaling company.

  • Enjoyment of a dynamic and fast-moving environment.


  • Opportunities: Be part of a growing team with training and support to help you grow

  • Ownership: Lead creative and challenging projects

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Competitive Localized Benefits

  • IATA Travel Discount

  • Time Off: Flexible vacation days

At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender orientation, sexual orientation, age, marital status, veteran status, or disability status.