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Credit and Collections Analyst, APAC

Finance | Singapore, Singapore | Full Time

Job Description

About us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s revolutionizing the online travel advertising space?

Specializing in traveler path-to-purchase data for over a decade, Sojern is travel's direct demand engine for thousands of brands -- from global enterprises to boutique operators -- across the hotel, airline, cruise, transportation, tourism industries, and more. Analyzing the world's travel intent signals with its proprietary data science methods, the company delivered $10B in generated bookings for its clients to date by activating multi-channel branding and performance solutions on the Sojern Traveler Platform.

Recognized on the Top Company Cultures list by Entrepreneur Magazine, Sojern is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, New York, Omaha, Paris, Singapore, and Sydney.


The Role:

Sojern is looking for a dynamic Credit & Collection Analyst to add to our accounting team. We are a rapidly growing company, and we want you to be part of this amazing growth and expansion. We have an incredible product and exceptional employees. Join us in providing the best experience to our employees and clients.

We are looking for a Credit and Collection Analyst that will have comprehensive ownership of the quote to cash cycle, including contracting, billing, collections, and payment applications. This position is located in Singapore and reports to the Senior Credit & Collection Manager located in Berlin, Germany.


Primary responsibilities:

  • Performs analysis over accounts receivable, monitoring overdue accounts and identifying sustainable strategies to improve DSO and reduce bad debt write-offs.

  • Builds relationships with customers to safeguard recurring timely payment.

  • Sends statements of account to customers monthly

  • Keeps track of delinquent accounts and maintains files on the financial status of accounts.

  • In depth knowledge of  Sojern products, with the ability to explain contractual obligations to customers and ensure that contracts are executed correctly.

  • Communicates effectively with Sojern’s Account Managers and Sales Managers, providing and gathering the necessary information for invoice disputes and discrepancies.

  • Sends out notices to overdue accounts – reaches out to customers with unpaid debt to resolve aged receivables.

  • Understand various international payment methods and implements appropriate payment method strategies that benefit the customer and Sojern.

  • Verifies payments and provides instructions on payment allocation.

  • Helps on checking data accuracy before sending invoices to customers.

  • Participates and contributes to process improvement initiatives.

  • Identifies automation opportunities and contributes to the implementation.

  • Becomes a subject-matter expert on all technologies and systems impacting the billing and collections process.

  • Completes documentation requested by the customers, to include vendor set up and DGT forms.


What you bring to the table:

  • Bachelor’s degree, with a major in accounting, finance, or relevant field.

  • 2 years previous, relevant experience.

  • Mandarin fluency required, Cantonese a bonus

  • Understanding of billing and revenue processes and experience using general ledger software.

  • Outstanding MS Excel skills.

  • Ability to work independently.

  • Demonstrates skills in troubleshooting collection problems.

  • Demonstrates a thorough knowledge of collection practices and re-billing.

  • The ability to manage multiple competing priorities and to constantly re-prioritize.

  • Meticulous attention to details in a complex process.

  • Desire to grow, excellent oral and written communication skills.

  • An outstanding focus on achieving a high level of customer service.

  • Critical thinking, with a strategic approach to problem solving.

  • An extremely high sense of urgency and ability to work in a fast-paced, ever-changing environment.

  • Enjoyment of dynamic and fast-moving environment.

  • Fluent in Mandarin (Cantonese is a plus)



  • Culture: Our team loves a good time.

  • Snacks: Well-stocked kitchen to fill your breakfast, lunch, and snack needs.

  • Opportunities: Be part of a growing team with training and support to help you grow.

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations.

  • Ownership: Lead creative and challenging projects.

  • Meals: Monthly catered lunches & happy hours.

  • Wealth: Stock options.


At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.