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Bilingual Technical Operations Specialist

Account Management | San Francisco, CA | Full Time

Job Description

About us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s revolutionizing the online travel advertising space? 

Sojern is travel's leading data-driven performance marketing engine. Through its Sojern Traveler Platform and billions of traveler intent signals across online and mobile channels, Sojern puts more heads in beds and travelers in town for its clients worldwide. Currently one of the fastest growing travel tech companies, Sojern works with top travel brands and independent hotels in North America, Latin America, Europe, MEA and APAC. The company is headquartered in San Francisco, with key offices in Dubai, London, New York, Omaha and Singapore. For more information, please visit


The Role:

Sojern is looking for a bilingual Technical Operations Specialist to join our rapidly growing team.  This position will be a technical resource to our field and inside sales teams who are selling the Sojern Traveler Platform to key travel endemic clients, ad agencies and top global brands. The Technical Operations Specialist must be a strong communicator of complex technical concepts, an effective multi-tasker of time sensitive projects and a leader who can recognize problems and deliver solutions with little guidance.

  • Pre and post-sales technology solution design and support to clients and ad agencies

  • Lead technical integration and implementation of new partners and maintain existing partner relationships in the Latin American (LATAM) and other Spanish speaking markets around the globe.

  • Troubleshoot ad tags, delivery, targeting and pixel implementation

  • Support in-house technology/applications

  • Generate reporting (SQL) from internal databases


What you bring to the table:

  • BS/BA degree in Computer Science, Software Engineering, MIS or related field

  • Strong troubleshooting skills in common web technologies, Javascript and HTML

  • Ability to explain complex technical concepts to non-technical audiences

  • Exceptional written and verbal communication skills

  • Ability to maintain a high level of customer service while managing multiple engagements

  • Ability to speak fluently in English and Spanish  (requirement)


Bonus Points:

  • Industry experience

  • Knowledge of display advertising exchanges, behavioral targeting and performance-based optimization

  • Experience in DoubleClick (Google) ad servers

  • Familiarity with the MVC programming framework and dynamic languages

  • Capable of authoring SQL queries or the ability to learn rapidly



  • Culture: Our team loves a good time

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Ownership: Lead creative and challenging projects

  • Meals: LOTS of snacks, beverages, monthly catered lunches & happy hours

  • Wealth: Stock options


At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.