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Account Manager

Account Management | Singapore, Singapore | Full Time

Job Description

About Us:

Want to join a company on the cutting edge of technology and travel? Want to be part of a fantastic and fun company that’s in the online travel advertising space?

Sojern works with 93% of the Fortune 500 travel companies and has spent more than a decade analyzing the complete traveler path to purchase. We drive travelers from dream to destination by activating multi-channel branding and performance solutions on the Sojern Traveler Platform for more than 8,500 customers around the world.

Sojern made Deloitte’s Technology Fast 500 list for the last 6 years in a row, and was recognized on the Top Company Cultures list by Entrepreneur Magazine and named a Best Place to Work by AdAge. The company is headquartered in San Francisco, with teams based in Dubai, Dublin, Hong Kong, London, Mexico City, Omaha, Paris, and Singapore.

Need more convincing that Sojern is a great place to work? Check out our Glassdoor reviews!

The role:

Sojern is looking for a Singapore-based Account Manager to join our Enterprise Commercial team and support our continued expansion across Asia Pacific.

The position will partner closely with our Singapore sales team to build and execute regional account strategy, and be responsible for delivering the highest level of client success.

To thrive, candidates must be able to establish trust-based relationships with clients and internal stakeholders. They must have experience with planning and managing online media campaigns, including performance-based programmatic advertising. 

If you are motivated by working in a fast-paced, innovative and collaborative environment, and are excited by this prospect of driving expansion and nurturing others, then Sojern is the place for you!


  • Lead the day-to-day, post-sales relationship with your portfolio of digital advertising clients. managing your accounts and campaigns successfully.

  • Establish trust-based relationships with your clients to enable client satisfaction and revenue growth via renewals, upsells and consultative selling (soft sales skills needed).

  • Partner with the Asia Pacific sales team during the RFP and subsequent account planning process to ensure accounts and campaigns are set up for success.

  • Partner closely with internal Ad Operations teams on day-to-day operational processes and larger, high-impact strategic improvements.

  • Present campaign results and insights, as well as Business Reviews to clients on a regular basis.

  • Monitor and influence campaign delivery, troubleshoot issues and provide optimization and/or upsell opportunities across products/channels. 

  • May be responsible for training and/or mentoring new team members

  • May be required to work with Small Medium Business clients at times.  

What You Bring To The Table:

  • You have a Bachelor’s degree in Business or related field.

  • You have 3-5 years overall experience in digital and programmatic advertising and client-facing experience and/or in travel vertical

  • You have experience managing CPA, CPC, and CPM marketing campaigns, possess analytical skills whilst being able to use data to tell a story.

  • You have an understanding of the Asia Pacific programmatic landscape.

  • You have hands-on experience working with a DSP (Xandr/Appnexus / DV360 / The Trade Desk / MediaMath) and ad servers, and other optimization platforms is a plus

  • You are proficient in standard business and sales software, including Salesforce, Gsuite

  • You have solid experience in Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets

  • You have outstanding troubleshooting, analytical and problem solving ability to handle multiple clients & campaigns on any given day.

  • You have great time management and organizational skills.

  • You must be flexible in working with global clients, and collaborating with global cross-functional teams.

  • You are keen to learn and evolve within a fast-paced, start-up environment.

  • Fluency in Mandarin or Bahasa Indonesia a plus

  • Experience with Platform business experience a plus


  • Culture: Strong core business values, focus on teamwork, vibrant, social and fun environment

  • Opportunities: Be part of a growing team with training and support to help you grow

  • Give Back: We give 40 hours a year to volunteer and organize office volunteer programs with local organizations

  • Competitive Localized Benefits

  • Ownership: Lead creative and challenging projects

  • IATA travel discount

  • Time off: 20 vacation days per annum plus national public holidays


At Sojern, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.