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Experience Researcher

Client Development / Client Delivery | Alpharetta, GA | Full Time

Job Description


We marry design and engineering language in ways that produce impactful and memorable experience journeys. We partner all the way to continuously improve our clients’ digital maturity. Our Studio network brings the optimal combination of skill, scale, and cost for each stage of the product development lifecycle. And to do this we need great transformational people that want to impact the projects and organizations that they work with. 

We are looking for an exceptional Experience Researcher to work with our cross-functional team, and join our world-class community of talented experts. Core to this need are expertise in:

  • Human-computer interaction or related discipline (i.e. human factors, information studies, communication, psychology, sociology, computer science) or related work experience
  • Demonstrates sound competence in data gathering and analysis techniques across qualitative and quantitative methods (e.g. heuristic assessments, interviews, comparative/competitive analysis, observations, usability testing, etc.)
  • Demonstrates sound competence in conducting stakeholder interviews to inform project goals and outcomes
  • Has some knowledge of surveys, diary studies, card sorting, tree-testing, focus groups, and stakeholder workshop facilitation


  • Manages data files/records from data-gathering exercises across methods, in exercises with growing complexity
  • Conducts both qualitative and quantitative analyses using methods including, but not limited to, usability testing, heuristic assessments, comparative/competitive analysis, contextual observation, interviews, surveys and eye tracking
  • Makes significant contributions to brainstorms, critiques, and other collaborative sessions with multidisciplinary teams and performs participant recruitment through creation of screeners and scheduling
  • Leads the analysis of existing data in areas such as demographics, technology, socio-economics, and the market to monitor cultural and social trends, and their impact on consumers' attitudes, behavior and perceptions, leveraging strong knowledge to draw meaningful insights
  • Reviews research observations, research reports, research briefs, session footage and highlight reels and evaluates the findings and recommendations  
  • Provides significant input into proposals and project scopes with recommended design research approaches
  • Drives adaptation and innovation efforts regarding research practices to meet team and client needs under tight timeframes, budgetary constraints or when faced with recruiting challenges

Ideally you will also have:

  • Significant experience in either an internal or external experience research role, or similar
  • Experience in conducting qualitative user experience research methods (moderated, remote, and remote unmoderated): stakeholder interviews, user interviews, ethnographic studies, contextual inquiry, participatory design, concept testing and usability testing
  • Experience in the financial sector
  • Undergraduate Degree in Computer Science, Physics or Mathematics (Graduate Degree always is a plus)
  • 5-10 years experience in comparable role
  • An Agile mindset with experience working in Agile environment
  • A spirit of collaboration and transparent communication
  • A natural curiosity for new scripting languages , frameworks and technologies 
  • High personal code/development standards (peer testing, unit testing, documentation, etc)

We are a thriving Community of top technology talent that is globally connected. We Engage, Make, Run and Evolve the technology that makes many brands that you know and love. So let’s take this journey together. No matter where you are on your digital career roadmap, we can help you grow and have fun doing it. 

Pack and move relocation available. Softvision LLC is an Equal Opportunity Employer. No 3rd Party Agency Candidates.