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Delivery Manager (Software Engineering)

Magenic Manila | Makati, Metro Manila, Philippines | Full Time

Job Description

WE ARE A TRANSFORMATIONAL PARTNER

We marry design and engineering language in ways that produce impactful and memorable experience journeys. We partner all the way to continuously improve our clients’ digital maturity. Our Studio network brings the optimal combination of skill, scale, and cost for each stage of the product development lifecycle. And to do this we need great transformational people that want to impact the projects and organizations that they work with. 

We are looking for an exceptional Delivery Manager to work with our cross-functional team, and join our world-class community of talented experts. 

The Delivery Manager is responsible for the supervision and management of assigned projects and teams.  Per the CSV Career Path, this role is a shift from a technology to a business focus.  Personnel accepting this role must be willing to relocate for training and to progress in the management track. 

Essential Duties:

  • Accountable for the management of multiple offshore engagement projects/teams, with responsibility of ensuring that the Studio meet all requirements in the delivery of quality software engineering services to clients within agreed time and cost plans
  • Provides consultative oversight and account management for their assigned clients, programs, and projects with the overall goal of ensuring that quality software engineering services within agreed time and cost plans are delivered
  • Responsible for the overall success of project delivery engagements measured by delivery success metrics such as customer and team satisfaction, defined engagement outcomes, and budget and quality targets
  • Work closely with delivery team members to collect the information needed to influence and guide delivery
  • Manage client and stakeholder expectations and take actions as needed to ensure engagement success
  • Manage and track engagement level issues and risks until resolution. Obtains guidance from Delivery Director when necessary 
  • Actively manage engagements by monitoring project constraints, capacity / velocity, quality, employee, and client satisfaction
  • Regularly collect feedback, develop, and implement action plans for areas of improvement
  • Turn troubled projects around. A DM with satisfactory performance should, for the most part, be able to turn around small to medium sized troubled projects
  • Act as “Engagement Manager” by maintaining contact with clients on a delivery level  
  • Meets with the client, offshore leaders and Delivery Managers to discuss project impediments, needed resources or issues/delays affecting product delivery
  • Well-versed in interacting with executive management level stakeholders, while exhibiting diplomacy and tact when presenting topics
  • Collaborate and network with CSV peers on best practices and thought leadership
  • Reports regularly to Delivery Director to optimize assigned projects by recognizing, enhancing, and sharing quality best practices particularly to assigned industry vertical
  • Communicate team status, task accomplishment, and direction to Delivery Director
  • Provide leadership to multiple engagements where cumulative number of resources is less than 200


Ideally you will also have:

  • 5-7 years of related job experience in the Services and/or Software industry
  • Minimum of 3 years management experience
  • Java, Mobile, or .Net expertise
  • Excellent verbal and written communication skills
  • Solid understanding of software development and project management methodologies
  • Bachelor’s degree or higher in computer or business related major (Computer Science, Management Information Systems, Computer Information Systems, Electrical Engineering, etc.)
  • A spirit of collaboration and transparent communication

We are a thriving Community of top technology talent that is globally connected. We Engage, Make, Run and Evolve the technology that makes many brands that you know and love. So let’s take this journey together. No matter where you are on your digital career roadmap, we can help you grow and have fun doing it. 

Cognizant Softvision is an Equal Opportunity Employer. No 3rd Party Agency Candidates.