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Delivery Director (IT Services & Consulting)

Client Development / Client Delivery | New York, NY | Full Time

Job Description


We marry design and engineering language in ways that produce impactful and memorable experience journeys. We partner all the way to continuously improve our clients’ digital maturity. Our Studio network brings the optimal combination of skill, scale, and cost for each stage of the product development lifecycle. And to do this we need great transformational people that want to impact the projects and organizations that they work with. 

We are looking for an exceptional Delivery Director to work with our cross-functional team, and join our world-class community of talented experts. Core to this need are expertise in:

Client Management

  • Contribute to the account farming efforts: performance measures/bonus targets linked to the farming targets achievement
  • Develop statements of work (SOWs) for new projects
  • Partner with the Client Partner to develop and maintain required Client coverage: onsite and remote
  • Provide cross-functional visibility to all Softvision solutions

Delivery Management

  • Responsible for achieving the account financial targets and KPIs
  • Drive delivery across all points of engagement
  • Evaluate the account delivery health status and deliver an action plan
  • Maintain monthly executive status updates to Exec/VP levels for all key areas on the account
  • Establish and maintain monthly metrics and rollup for QBR reporting
  • Provide oversight for all Softvision delivery teams at the strategic accounts
  • Manage and control scope change, as well as issue tracking and resolution
  • Monitor and review contract compliance (cost & quality)
  • Identify and manage the appropriate resources to meet the client’s needs
  • Responsible for client satisfaction
  • Manage variable demand (e.g. change orders and additional resources)

Financial Management

  • Manage financials for all services being delivered: track actual vs. planned, reconcile variances
  • Monitor/perform billings for all services


Ideally you will also have:

  • Undergraduate Degree
  • 3+ years experience in IT services client delivery role
  • 3+ years experience as project/product/development lead in large development environment
  • An Agile mindset with experience working in Agile environment
  • A spirit of collaboration and transparent communication
  • A natural curiosity for new scripting languages , frameworks and technologies 
  • High personal code/development standards (peer testing, unit testing, documentation, etc)

We are a thriving Community of top technology talent that is globally connected. We Engage, Make, Run and Evolve the technology that makes many brands that you know and love. So let’s take this journey together. No matter where you are on your digital career roadmap, we can help you grow and have fun doing it. 

Pack and move relocation available. Softvision LLC in an Equal Opportunity Employer. No 3rd Party Agency Candidates.