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Client Partner (IT Services & Consulting)

Client Development / Client Delivery | New York, NY | Full Time

Job Description

WE ARE A TRANSFORMATIONAL PARTNER

We marry design and engineering language in ways that produce impactful and memorable experience journeys. We partner all the way to continuously improve our clients’ digital maturity. Our Studio network brings the optimal combination of skill, scale, and cost for each stage of the product development lifecycle. And to do this we need great transformational people that want to impact the projects and organizations that they work with. 

We are looking for an exceptional Client Partner to work with our cross-functional team, and join our world-class community of talented experts. Core to this need are expertise in:

Business Development

  • Accountable for achieving the account financial targets and KPIs
  • Creating and updating the account plan regularly and ensure BD is aware of changes within clients
  • Alerting the BD team to opportunities for further sales within the client
  • Driving Digital Services into new areas of the business
  • Promoting all lines of services within the client
  • Quarterly Business Reviews to ensure client satisfaction
  • Collecting and coordinate farming activities with the account delivery team
  • Being the single point of escalation for the account
  • Spending 75+% of time onsite at client(s)

Delivery

  • Providing oversight of entire team for the account
  • Liaise on with Delivery and Technology to ensure client needs are fulfilled effectively
  • Ensuring that delivery strategy matches the client expectations
  • Evaluating account status bi-weekly and delivering an action plan
  • Resolving escalated delivery issues

Financial Management

  • Booking commitment reports and Monthly bookings (US Dollar and Openings) by Sales Ops
  • Account financial planning and reporting
  • Monitor and resolve any financial issues

Ideally you will also have:

  • Undergraduate Degree in Computer Science, Business Management or related area
  • 5+ years experience in T services client delivery 
  • Experience as project/program/product manager (not required but helpful) 
  • An Agile mindset with experience working in Agile environment
  • A spirit of collaboration and transparent communication
  • A natural curiosity for new scripting languages , frameworks and technologies 
  • High personal code/development standards (peer testing, unit testing, documentation, etc)

We are a thriving Community of top technology talent that is globally connected. We Engage, Make, Run and Evolve the technology that makes many brands that you know and love. So let’s take this journey together. No matter where you are on your digital career roadmap, we can help you grow and have fun doing it. 

Pack and move relocation available. Softvision LLC in an Equal Opportunity Employer. No 3rd Party Agency Candidates.