Operations Support Specialist
Operations | San Francisco, CA | Full Time
Do you want to join a growing company and help build its success? Then check out SmartPay Leasing! We are looking for an Operations Specialist based in San Francisco, CA.
We are building a company that provides a financial alternative to consumers who either do not qualify for, or who prefer not to use traditional financing. We are looking for an Operations Specialist to join our amazing support team. Our platform is used by national mobile phone retailers through direct integrations at retail stores and online through consumer-facing sites.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Join a Customer Support team that helps hundreds of thousands of customers. We are looking for a reliable Operations Specialist who is a quick learner to join the support team. The ideal candidate is a dynamic individual who is customer focused, highly organized and detail oriented. The individual must have excellent communication skills, a collaborative mindset, and be comfortable working in a fast-pace, fluid environment
You will be helping our customers, answering escalated customer inquiries via our CRM Freshdesk, and occasionally processing returned items from customers. You will represent our customers internally with other departments, including Product & Engineering, to help track bugs affecting our customers and customer feedback. You will also work on supporting our customer service vendors by working on training guides, knowledge base articles, and macros.
COMPETENCIES & SKILLS:
- Required, 1+ years of Customer Service experience
- Required, experience with a CRM software, e.g Zendesk, Freshdesk, etc.
- Required, experience with Google Docs/Microsoft Office
- Strongly Preferred, experience with Excel/Google Sheets
- Free lunch 3 days a week
- Free Snacks
- Monthly Activities