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Shift Leader

Sister Lakes Brewing Company | Dowagiac, MI | Full Time and Part Time

Job Description

Are you community driven, and love working with a group of like-minded individuals looking to push the boundaries of excellent products and service? Come be part of the Sister Lakes Brewing Company family. 

SUMMARY 

We are looking for a motivated Shift Leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The Shift Leader's responsibilities include creating a shift schedule, handling no-shows, delegating tasks, handling cash, and reporting any issues to the manager.

To be successful as a Shift Leader, you should be able to manage a team of people and ensure that all duties are performed accurately. Ultimately, a top Shift Leader should be able to ensure smooth and efficient workflows.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Effective time management, enforcement of schedules and documenting schedule changes
  • Hold self to the highest standards of service
  • Supervise employees and assign duties
  • Monitor team performance and ensure duties are performed effectively
  • Report any issues that arise during the shift to management
  • Manage employee requests and transgressions
  • Ensure compliance with company policies, health, and safety standards
  • Coach team members and train staff
  • Open and close cash registers and prepare cash deposits.
  • Handle customer issues and employee disputes

 

QUALIFICATIONS:

  • High school diploma or equivalent
  • Previous experience as a Shift Leader or similar role in retail or hospitality
  • Excellent communication and interpersonal skills
  • Strong leadership and organizational skills
  • Confident problem-solver
  • Must have excellent customer service skills
  • Team player
  • Able to work in a fast-paced environment for prolonged periods of time
  • A positive attitude and ability to work well under pressure
  • Able to execute high-quality work with minimal supervision
  • Able to safely lift and easily maneuver trays of food and drinks
  • Willingness to follow instruction and ask question for clarification when needed