SHS Services Management

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Bilingual Project Administrator

Customer Experience | Markham, ON, Canada

Job Description

Position Summary:    

The Project Coordinator builds the customer contract using the information from the in-home sales
Appointment and/or measures. The Project Coordinator procures the appropriate products, selects the
Service program, and expedites the order through the Centah Systems for the Operations team to
execute in market.

Position Description 

•    Build customer project and contract using the order management and procurement systems.
•    Process payments for contracts. 
•    Coordinate the order and delivery of materials through the appropriate systems.
•    Monitor progress of projects and provide support where needed to expedite the order.
•    Provide second level support to customer services issues from the Contact Centre.
•    Provide over the phone customer service to the company’s customers on matters ranging from processing payment, order status inquiries, scheduling, change orders and customer satisfaction and escalation issues.

Qualifications & Competencies:

•    Atleast 1-2 years of Sales and Customer service experience
•    Basic knowledge of MS Office  (Word, Excel, PowerPoint, Outlook)
•    Have understanding of how products and services come together to form a program.
•    Previous experience in project or operations coordination or in a call centre environment
•    Ability to multi-task and exception attention to detail.
•    Superb customer service skills and the ability to problem solve. 
•    Ability to work cross functionally.

Working Conditions: 

•    Office Environment.
•    Rotating shifts, mornings, evenings.
•    7X16 operation.