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Account Management Associate

Operations | Chicago, IL | Full Time

Job Description

About Us:

In 2013 Aaron Levie, CEO of the cloud company Box, tweeted, “Take the stodgiest, oldest, slowest moving industry you can find, and build amazing software for it.”

That’s just what we did . . . years before Aaron said it.

Launched in 1999, ShowingTime has ultimately automated the scheduling and management of real estate showings across the country, and brought about a new way for agents to share local market data.  We're looking for an Account Management Associate to help us respond to growing market demand for our products. In this role you will be responsible for on-boarding single agent accounts and providing additional support for account managers and human resources. Specifically, you will:

Responsibilities:

  • Processing new and renewal single agent accounts.
  • Communicate over the phone and through email with clients to determine their showing management needs
  • Assist account managers with customer support and administrative tasks as needed
  • Accurately complete documentation for on-boarding new accounts
  • Verify accuracy of account documentation and associated data
  • Troubleshoot documentation related gaps 
  • Manage assigned workload on a daily basis.
  • Distributes welcome messaging for new clients.
  • Provide superior customer service to clients and referral sources
  • Work on other projects as they are assigned

Requirements:

To be successful in this role you will:

  • Be proficient in using the Microsoft Suite of Word and Excel
  • Have a Bachelor’s degree, or commensurate work or military experience.
  • Have 1 + years of experience in customer service, customer support or account management
  • Have excellent verbal and written communication skills
  • Have strong attention to detail and critical thinking
  • Have a positive attitude

Bonus Points:

Perks:

Account Management Associates at our 550 W. Jackson location receive:

  • Stock Options
  • Base salary
  • Annual goal-based incentive bonuses
  • 401k with matching
  • Medical, dental and other benefits
  • Employee Wellness Program
  • Employee referral bonuses
  • Free access to our fitness room in the same building