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Account Management Associate

Client Services | Chicago, IL | Full Time

Job Description

In 2013 Aaron Levie, CEO of the cloud company Box, tweeted, “Take the stodgiest, oldest, slowest moving industry you can find, and build amazing software for it.”

That’s just what we did . . . years before Aaron said it.

Launched in 1999, ShowingTime has ultimately automated the scheduling and management of real estate showings across the country, and brought about a new way for agents to share local market data.  We're looking for an Account Management Associate to help us respond to growing market demand for our products. In this role you will be responsible for on-boarding and retaining single agent accounts. Specifically, you will:

  • Processing new and renewal single agent accounts
  •  Utilize  product knowledge to address customer inquiries
  • Manage assigned territory and own retention for book of business
  • Accurately complete documentation for on-boarding new accounts
  • Manage assigned workload on a daily basis.
  • Provide superior outcomes driven customer service to clients
  • Work on other projects as they are assigned

To be successful in this role you will:

  • Be proficient in using the Microsoft Suite of Word and Excel
  • Have a Bachelor’s degree, or commensurate work or military experience.
  • Have 1 + years of experience in customer service, customer support, customer success, or account management
  • Have motivation to learn and master product knowledge
  • Have the ability to self-manage and have excellent time management skills
  • Have excellent verbal and written communication skills
  • Have passion for identifying clients’ desired outcomes and assisting customers in reaching those outcomes
  • Have strong attention to detail and critical thinking
  • Have a positive attitude

Product Specialists at our 550 W. Jackson location receive:

  • Stock Options
  • Base salary
  • Annual goal-based incentive bonuses
  • 401k with matching
  • Medical, dental and other benefits
  • Employee Wellness Program
  • Employee referral bonuses
  • Free access to the fitness room in our building