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Senior Account Manager

Sales | Chicago, IL | Full Time

Job Description

Shopkick is looking for an experienced Senior Account Manager who is knowledgeable about digital media and wants to help grow a thriving market. The Account Manager is the front line to our brand partners and steward of maintaining client relationships, working with Fortune 500 clients including P&G, Unilever, Kellogg’s, and Hallmark. The AM is expected to work in tandem with their Sales counterpart(s) to secure revenue, manage internal and external process pre- and post-sale, with a focus on growing the business from a revenue and/or portfolio perspective.

Role and Responsibilities

  • Oversee client relationships and manage day-to-day activities with upcoming, live, and past programs
  • Act as liaison between internal teams (Sales, Creative, Operations, and Merchandising) to maintain programs pre to post sale, and pre to post launch
  • Develop a trusted advisor relationship with key customer stakeholders through high-touch, consultative communication and take a sales-driven approach to client management
  • ●      Provide clients with campaign reporting and key performance metrics to support upsell, incremental, and renewal conversations and opportunities


Desired Skills And Experience

  • 5+ years of experience (digital media or agency experience strongly preferred)
  • Ability to thrive under pressure and meet deadlines while multi-tasking
  • Excellent communication and interpersonal skills
  • Proactive self-starter willing to learn and grow with an ever-changing business
  • Ability to assist with time-sensitive requests or issue escalations with all levels of internal and external management as need
  • Proficient in MS Office, particularly PowerPoint and Excel
  • Experience with mobile or interactive technologies
  • BA/BS

 Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Shopkick are considered property of Shopkick and are not subject to payment of agency fees.