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Director of Program Management

Engineering | Redwood City, CA | Full Time

Job Description

Shopkick is the most engaging rewards program, with an enthusiastic community of users who spend more time in-app and web than any other shopping experience. For consumers, we bring moments of joy to everyday shopping, dining, and leisure activities by offering fun ways to earn rewards (that we call kicks). They are similar to points in a mileage rewards program and can be redeemed for a wide variety of gift cards. For brands and retailers, we drive sales by providing high consumer engagement along the entire path to purchase--without the use of margin dilutive coupons. Our unique pay for performance model has been proven to deliver high ROI, driving incremental traffic, visits to shelves and stores, and sales across platforms: online, mobile and in-store. Some of our leading partners include Best Buy, Clorox, Coty, GSK, Georgia Pacific, Marshalls, Nestle, Purina, TJ Maxx, and Unilever, among others. Shopkick is available for free on the iPhone from the App Store and for Android on Google Play.

We are looking for an experienced and ambitious Director of Program Management to take our equally driven and talented teams to the next level of execution. If you love knowing and working with diverse groups and people across the entire organization and have a passion for helping teams collaborate, excel and deliver, read on! Essential duties and responsibilities may include, but are not limited to:

  • Build and run the practices and organizational frameworks that create and deliver product out of a high-level executive vision
  • Manage delivery dependencies between groups and ensure that there are clear expectations for handoff, when, and by whom
  • Drive execution by ensuring deliverables and dates are met
  • Foster alignment across groups
  • Identify issues and gaps in process at all levels and resolve them
  • Communicate and report status across the organization
  • Provide visibility of KPIs across the organization, ensuring that teams remain focused and on task while still managing unexpected and critical issues
  • Facilitate and develop project management optimization


  • 10+ years working inside software development organizations
  • 6+ years program management experience with complex, cross-functional projects
  • In-depth working knowledge of software development methodologies
  • Ability to define new operational frameworks and practices from scratch
  • Ability to identify critical paths, bottlenecks, dependencies, and risks for all programs and then implement appropriate fixes and mitigation plans
  • Independent spirit with motivation and ambition to thrive in the face of ambiguity
  • Extremely social and collaborative agent that can influence and change groups without having direct authority over them
  • Impeccable communication and written skills
  • Somebody who can show people the way day to day, rather than directing from process documents
  • A pragmatic point of view with the ability to change tack when you don’t have traction


  • Run your own business
  • Both B2B and B2C mobile application experience
  • MBA or similar

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Shopkick are considered the property of Shopkick and are not subject to payment of agency fees.