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Director/Manager of Human Resources

Human Resources | Redwood City, CA | Full Time

Job Description

Shopkick is the most engaging rewards program, with an enthusiastic community of users who spend more time in-app and web than any other shopping experience. For consumers, we bring moments of joy to everyday shopping, dining, and leisure activities by offering fun ways to earn rewards (that we call kicks). They are similar to points in a mileage rewards program and can be redeemed for a wide variety of gift cards. For brands and retailers, we drive sales by providing high consumer engagement along the entire path to purchase--without the use of margin dilutive coupons. Our unique pay for performance model has been proven to deliver high ROI, driving incremental traffic, visits to shelves and stores, and sales across platforms: online, mobile and in-store. Some of our leading partners include Best Buy, Clorox, Coty, GSK, Georgia Pacific, Marshalls, Nestle, Purina, TJ Maxx, and Unilever, among others. Shopkick is available for free on the iPhone from the App Store and for Android on Google Play.

The Director/Manager of Human Resources will lead the Talent Acquisition/Management, Learning and Development, Employee Engagement/Culture, Performance Management, Compensation and Benefits, Organizational Design, HR Systems and Employee Relations functions. The role is responsible for building and developing a best-in-class People function and putting in place the organizational structure that will help Shopkick scale its business. Moreover, the Director/Manager of Human Resources will be responsible for coaching/advising the leadership team on organizational design and effectiveness, leadership development and on key people-related decisions they make for their teams. The Director/Manager of Human Resources must be a team player and key partner to the leadership team and must be comfortable working in a dynamic, fast-paced environment to support the growth of the business through hands-on operational contributions and improvements. Essential duties and responsibilities may include, but are not limited to:

  • Build a strategy for Shopkick’s HR function that aligns with the priorities of their business and gets out in front of anticipated growth
  • Act as a trusted advisor and coach to Shopkick’s CEO and leadership team on people-related issues, such as organizational design and effectiveness
  • Ensure that Shopkick’s unique values and culture are reflected in decisions to hire, promote, reward and develop people as the company continues to scale its business operations and footprint
  • Be an evangelist of, and ambassador for, Shopkick with the external talent markets
  • Act as the pulse of the employee base and foster meaningful and regular two-way employee communication that drives a collaborative environment and top-notch employee experience
  • Scale HR processes and systems as Shopkick continues to grow
  • Oversee Shopkick’s end-to-end talent acquisition strategy and processes, including workforce planning and employment branding. Strengthen the partnership between Talent Acquisition and the business in a way that allows Shopkick to hit its hiring goals and continue to recruit world-class talent to the company
  • Mentor and develop the HR team and attract additional members as the function scales with the business
  • Enhance Shopkick’s employment value proposition with innovative compensation, benefits and professional development programs that contribute to the attraction and retention of high-caliber talent
  • Work with both the leadership team and “next-level” managers on people-related practices, including talent development, organizational effectiveness, performance management, and creating high-performing teams
  • Prepare employee offer letters, separation notices and related documentation and conduct exit interviews to determine the reason behind separations
  • Process employee benefits data including updating HR systems and informing appropriate insurance carriers. Includes new hires, open enrollment, terminations, leaves of absence and other employee changes
  • Administer all aspects of Company Benefit Plans
  • Assist with job descriptions and compensation reviews as appropriate
  • Become familiar with and utilize Employee Handbook and other HR policies and procedures to answer questions and guide employees and managers
  • Interpret Human Resources policies and procedures ensuring both legal compliance and fairness in addressing employee issues, questions and concerns
  • Prepare reports by collecting, analyzing and summarizing data and trends
  • Comply with Federal, State, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions
  • Ad hoc projects depending on needs of Human Resources team

Qualifications

  • An undergraduate degree with an emphasis in Human Resources, Business, Psychology or related fields
  • 7+ years experience gained through increasingly responsible positions
  • Strong knowledge of Microsoft Office with an emphasis on Excel
  • Comfortable working with Google Mail, Calendar, Docs and Sheets
  • Experience with equity management software (e.g. Solium)
  • Experience with standard benefits websites such as Cigna, Kaiser, Guardian and Fidelity
  • Familiarity with compensation tools such as Radford and PayScale
  • Excellent verbal and written communication skills
  • Progressive, consistent work history and excellent references

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Shopkick are considered the property of Shopkick and are not subject to payment of agency fees.