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Customer Service Associate

Customer Service | Redwood City, CA | Full Time

Job Description

Shopkick is the most engaging rewards program, with an enthusiastic community of users who spend more time in-app and web than any other shopping experience. For consumers, we bring moments of joy to everyday shopping, dining, and leisure activities by offering fun ways to earn rewards (that we call kicks). They are similar to points in a mileage rewards program and can be redeemed for a wide variety of gift cards. For brands and retailers, we drive sales by providing high consumer engagement along the entire path to purchase--without the use of margin dilutive coupons. Our unique pay for performance model has been proven to deliver high ROI, driving incremental traffic, visits to shelves and stores, and sales across platforms: online, mobile and in-store. Some of our leading partners include Best Buy, Clorox, Coty, GSK, Georgia Pacific, Marshalls, Nestle, Purina, TJ Maxx, and Unilever, among others. Shopkick is available for free on the iPhone from the App Store and for Android on Google Play.

Shopkick is looking for a Customer Service Associate to join our growing team and make a huge impact for our users. If you are a self-motivated problem solver who loves helping others, we'd like to hear from you! Essential duties and responsibilities may include, but are not limited to:

  • Respond to customer/user feedback and issues via email with a positive attitude and friendly tone
  • Provide feedback and insights to Customer Service Manager to improve the processing of customer service requests 
  • Identify patterns in user complaints to track down problems in the app
  • Coordinate with and assist small off-site team of Customer Service Agents
  • Manage both direct customer communication and foster internal communication with our larger team


  • Previous work experience using customer service software (, Zendesk, etc.)
  • Proficiency using web based tools
  • Excellent written and verbal communication skills
  • Strong work ethic and easily adaptable 
  • Creative problem solver 
  • Great attitude and dependable teammate 
  • Patient, detail oriented, and strong organizational skills 
  • Bachelor’s Degree

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Shopkick are considered property of Shopkick and are not subject to payment of agency fees.