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Recuperative and Crisis Care Coordinator

Program | Ann Arbor, MI | Full Time

Job Description

Shelter Association of Washtenaw County

Recuperative and Crisis Care Coordinator (RCCC)

About Us:

Eight million Americans are one paycheck away from becoming homeless. In Washtenaw County, 5000 people are experiencing homelessness. The Shelter Association of Washtenaw County (SAWC) was established in 1982 and is the primary provider of services and emergency shelter for individuals experiencing homelessness in Washtenaw County.  SAWC is housed at the Robert J. Delonis Center in downtown Ann Arbor.  SAWC works with a diverse range of people struggling with homelessness, including first-time homelessness, veterans, domestic violence survivors, and people battling substance abuse and/or mental health issues. Services are offered through our core programs: Residential Emergency Shelter, Non-Residential, Shelter Diversion, Critical-Time Intervention, and Warming Shelter.  The SAWC serves nearly 1500 people annually.

The Shelter Association of Washtenaw County is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Mission:

Ending homelessness, one person at a time.

Position Profile: The Recuperative and Crisis Care Coordinator (RCCC) is responsible for coordination and outreach with local hospital staff to move clients into the SAWC’s health and wellness shelter programs. Once admitted, they engage with clients, assessing their situation and needs, creating service plans, providing referrals, and providing support and follow-up.  The RCCC provides referrals for basic needs and prepare a plan with the client to identify safe, affordable housing as soon as possible, following the “Housing First” model. The RCCC aids those in need and do so with empathy and compassion.  

The position is a salaried, exempt position with an annual salary of $40,000. The Shelter Association of Washtenaw County offers a strong benefits package that includes: medical, dental, and vision insurance with very low deductibles; 403(b) retirement matching; flexible spending account, generous paid time off, disability & life insurance and a flexible schedule.

The RCCC position may be temporary for at least three years. The position is funded through local funding and SAWC is interested in securing additional funding to sustain the RCCC position for more than three years. However, there is no guarantee that funding will be available for this position by April 2024.

General Responsibilities:

  • Assist where necessary with the orderly running of the Delonis Center.
  • Manage assigned caseload of active cases.
  • Transport clients in personal vehicle, as needed to appointments.
  • Do real-time data entries in HMIS system to ensure that case record is complete and up-to-date.
  • Work weekends during winter months, and holidays, as assigned.
  • Understand, utilize, and make referrals to community resources, as appropriate to client needs.
  • Outreach to hospitals to better understand patient level of care if needed prior to accepting referrals
  • Coordinate, review, and accept client referrals from hospital discharge staff
  • Act as a point of contact for referring partner concerns and questions 
  • Monitor medication administration procedures and ensure all staff are trained and follow medication log protocol 
  • Educate new partners and hospital discharge staff about RCC program and referral process 
  • Attend weekly Program Taskforce and care coordination meetings 
  • Coordinate with nursing staff as needed
  • Coordination of discharge prevention plan for behavioral related reasons with support of Program Director
  • Create housing plans for all clients and work to move them into permanent housing promptly
  • Support nurses implementing treatment plan and medical goals with patients
  • Assistance with Medicaid and Medicare Insurance applications and benefit management
  • Coordination of medical appointments, equipment, and services
  • Complete pre & post surveys for new and exiting clients
  • Set up regular follow-up meetings with client, based on client’s needs for intensity – but no less frequently than once per week.
  • Assist clients in applying for disability income, and other supportive benefits, as needed.
  • Perform other assignments as directed by Program Director or their designee.

Schedule: Monday- Friday 8:30 to 5pm, occasionally 10:30 to 7 and weekends as needed

Health and Safety during COVID-19 

The Shelter Association is committed to ensuring the health and safety of our clients and staff during the COVID-19 pandemic. This is especially imperative as we work with a vulnerable population and this position requires in person work.  To do this we are partnered with our local Public Health department and have enacted significant health and safety measures including: 

  • Health and Safety training provided for all new and current staff 
  • Personal Protective Equipment (PPE) training and supplies provided 
  • Weekly COVID-19 testing for clients and staff 
  • Rigorous onsite cleaning protocols 
  • Social distancing strictly enforced 
  • Physical barriers including Plexiglas dividers in place when needed 
  • Health and safety screening for each individual entering the premises 
  • Coordination with local hospital systems and Public Health 

Qualifications:

  • BSW or equivalent + 2 year’s experience or Bachelor’s Degree in the human service or medical field with a proven track record of successfully working with diverse populations. Please note the SAWC will consider alternative, comparable experience to a degree. 
  • Have excellent verbal and written communication skills.
  • Willingness to adhere to the NASW Code of Ethics.
  • Exhibit a commitment to diversity and issues related to poverty.
  • Be culturally competent, including working with those who have serious mental illnesses, who are suffering from chemical dependency, or who have varying gender identifications or sexual preferences.
  • Skillset in multitasking.
  • Computer skills with proficiency in Microsoft Office, including Word, Excel, Exchange, and use of the Internet in locating resources.
  • Have reliable transportation to complete apartment inspections and landlord engagement

Additionally the person that fills this position must:

  • Have strong diagnostic skills especially related to mental health and substance abuse issues
  • Have familiarity with issues related to homelessness
  • Have familiarity with community resources
  • Have good engagement skills
  • Utilize good judgment
  • Be both assertive and welcoming
  • Not easily be intimidated but be non-threatening
  • Have the ability to de-escalate conflict and manage crises
  • Have the ability to work independently or as part of a team
  • Be culturally competent, including working with those who have a serious mental illness and those with chemical dependencies, or who have varying gender identifications or sexual preferences
  • Be mindful of personal boundaries, ethical obligations and the primacy of client needs
  • Have a commitment to economic justice, civil and human rights issues
  • Be mature in nature and professional in action
  • Be reliable and willing to work required shifts, including holidays and weekends.
  • Bi-Lingual or American Sign Language ability a plus. 

Application Process:

Please go to annarborshelter.org/employment and submit your resume and cover letter.  Please note that the application deadline is March 28th, 2021.  Please apply early as interviews will be conducted on a rolling basis.