Part-time Operations Specialist
Operations | Ann Arbor, MI | Part Time
The Shelter Association of Washtenaw County is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Eight million Americans are one paycheck away from becoming homeless. In Washtenaw County, 5000 people are experiencing homelessness. The Shelter Association of Washtenaw County (SAWC) was established in 1982 and is the primary provider of services and emergency shelter for Washtenaw County individuals. SAWC is housed at the Robert J. Delonis Center in downtown Ann Arbor. SAWC works with a diverse range of people struggling with homelessness, including first-time homelessness, veterans, domestic violence survivors, and people battling substance abuse and/or mental health issues. Services are offered through our core programs: Residential Emergency Shelter, Non-Residential, Shelter Diversion, Critical-Time Intervention, and Warming Shelter. The SAWC serves almost 1500 people annually.
Ending homelessness, one person at a time.
This position works as an active member of the Shelter Operations Team and is charged with the smooth operation of the shelter floors during their assigned shift. Responsibilities include but are not limited to ensuring the safety of all guests and performing duties in a manner that is consistent with the overall mission of the Shelter Association of Washtenaw County.
This is a part-time position, all shifts are available, morning, afternoons or midnights. The salary for the position is $17/hr. Part-time staff have access to benefits including paid time off, employee assistance program, and continued professional development opportunities. We are eager to have those interested in helping those in need apply for this role!
There is a $500 signing bonus for new staff after 90 days in the role.
1. Committed to SAWC’s mission of ending homelessness.
2. Interacting with clients in a non-judgmental ethical manner (see NASW Code of Ethics).
3. Responsible for the operation of various floors in the Shelter.
4. Be familiar with and implement SAWC policies and procedures.
5. Ensure all current clients have checked in to the building appropriately.
6. Supportive, empathetic, confidential listening and offering clients general assistance.
7. Document various client information and activities in HMIS and staff notes professionally and appropriately.
8. Responsible for light cleaning in the facility and the ordering of supplies.
9. Welcome and orient new clients to the rules and responsibilities of the floor and congregate living.
10. Appropriate communication with the Manager regarding client Leaves of Absences, Late Arrivals, and other client policy questions.
11. Must be willing to work holidays if necessary.
12. Must be on time for work, and use a time clock to document hours.
13. Other duties, as assigned.
Associates Degree, professional certification, or alternative equivalent experience. Related experience preferred. Knowledge of housing, mental health, chemical dependency, and poverty issues helpful. Experience in social work, social services, or human services helpful as well.
This person must be able to:
- Be reliable
- Able to be assertive without being aggressive
- Able to work as a team member
- Utilize good judgment
- Be both welcoming and assertive
- Be culturally competent.
- Able to be mindful of personal boundaries, ethical obligations, and the primacy of client needs
- Mature in nature and professional in action
Health and Safety during COVID-19
The Shelter Association is committed to ensuring the health and safety of our clients and staff during the COVID-19 pandemic. This is especially imperative as we work with a vulnerable population and this position requires in-person work. To do this we are partnered with our local Public Health department and have enacted significant health and safety measures including:
- Health and Safety training provided for all new and current staff
- Personal Protective Equipment (PPE) training and supplies provided
- Weekly COVID-19 testing for clients and staff
- Rigorous onsite cleaning protocols
- Social distancing strictly enforced
- Physical barriers including plexiglass dividers in place when needed
- Health and safety screening for each individual entering the premises
- Coordination with local hospital systems and Public Health
Please go to annarborshelter.org/employment to submit your resume and cover letter. You may also apply on job sites directly. Please apply early as interviews will be conducted on a rolling basis.